IM and Presence FAQs

Table of contents

What types of applications is the library well suited for? 

The library makes it easy to embed Presence and messaging into web-based portals or web-based applications.

What types of capabilities are supported by the library? 

Capabilities Include:

  • Initiate 1:1 chat
  • Initiate / join group chat
  • Contact List
    • Ability to add/remove contacts
    • Groups support (not nested)
      • Ability to add/remove/collapse/rename
    • Show basic Presence with icon
      • See custom Presence text
  • Chat emoticons
  • Subscription handling
  • Robust error handling & reconnect on error
  • UI Support
    • Independently working contact list and chat panes (dockable)
    • Tabbed UI for 1-1 and group chats
    • Login screen

 

What is the sample client included with the library? 

The library package does contain a sample client. This is not a production client but is included to provide an example of how many of the library components can be utilized.

What documentation requirements exist for plug-ins? 

Documentation included with the library includes a developer guide, deployment guide, architecture overview, sample code, and a functioning sample client.

Do I have to use the UI widgets included with the Library? 

No. The UI widgets are included to aid developers in quickly implementing common UI components. However, there is no requirement to use any UI components included in the library.

What type of support is available for the AJAX library? 

Developers can obtain information from the following sources:

  • Library documentation
  • Online developer forum
  • Submit a support ticket via CDN

What browsers are supported? 

Supported browsers for on-premise deployment:
  • IE 7 & 8
  • Firefox 3.6
  • Safari 4
  • Chrome 4.1 (Windows 7 only)
Supported browsers for hosted deployment:
  • IE 8+
  • Firefox 10+
  • Safari 5
  • Chrome 10+
For best results, please use the latest service packs and updates for your OS and browser.

Where can I find more information about XMPP? 

Please visit: http://xmpp.org/

Now that I have the AJAX library, what can I connect to?

Please contact your Cisco WebEx representative. They can assist you with getting access to a development and test environment.

See how to embed a softphone into your web application in under 5 minutes using Cisco Jabber Voice.

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