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RE: Unable to make calls from Jabber Client (CWIC) to Cisco IP Communicator

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Unable to make calls from Jabber Client (CWIC) to Cisco IP Communicator
Answer
9/18/12 5:55 AM
Hi,
 
    We are trying to integrate Jabber Client with Cisco IP Communicator. We are able to make calls within the Cisco IP Communicator and within the Jabber clients , but we are able to make a call from the Cisco IP Communicator to Jabber Clients but unable to make a call from the Jabber client to the Cisco IP Communicator . We get the "Call Failed" Message. Can you please help us with the issue . Cisco IP Communicator Version : 7.0.3 and version of Jabber Client : 2.0.3.60643.
 
Thanks and Regards,
Vimod
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RE: Unable to make calls from Jabber Client (CWIC) to Cisco IP Communicator
Answer
9/19/12 5:57 PM as a reply to vimod shankar.
Vimod,
Have you tried the latest version of Cisco IP Communicator? I just did a test here with version 8.6.2.0 with no problem calling both direction.
If you still have problem, could you please send the softphone.log to jabbersdk-support@cisco.com
You can find it at the following locations:-
Windows XP C:\Documents and Settings\{username}\Local Settings\Application Data\softphone.log
Windows 7/Vista C:\Users\{username}\Application Data\Local\softphone.log
Mac OS X /Users/{username}/Library/Application Support/softphone.log

Howard
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