Forums
« Back to Installation

New Jabber SDK Sample Client doesnt work (with CWIC v9.0 MR2)

Combination View Flat View Tree View
Threads [ Previous | Next ]
toggle
New Jabber SDK Sample Client doesnt work (with CWIC v9.0 MR2)
Answer
1/9/13 4:18 AM
Hi there,
Previously the older Jabber SDK Sample Client works with the CWIC v9 MR1 version but after upgrading to latest MR2 with newer Jabber SDK, it doesnt work.
After successfully registering to CUCM and my ECPxxxx user device, when I tried dialing a number, therer's an error message saying "undefined: xxxxxx" where xxxxxx is the dialled number.
The Local Preview camera applet also doesnt work, previous one was working...
 
Thanks, liil
Flag

RE: New Jabber SDK Sample Client doesnt work (with CWIC v9.0 MR2)
Answer
1/9/13 4:38 PM as a reply to Lili Chan.
Just received in a separate email from Lili: "managed to make the Sample.HTML work ! Ive got the wrong HTML page from someone and there's also a slight error with the JabberSDK.zip download from CDN, need to create a new folder "cwic" in the src folder and transfer the cwic.js file into it then works !"
The cwic*.js files included in CiscoJabberSDK.zip should be under src/cwic and not just src/.
Thomas
Flag

RE: New Jabber SDK Sample Client doesnt work (with CWIC v9.0 MR2)
Answer
1/14/13 2:06 PM as a reply to Thomas Vanier.
Hi, 
We also have problems while using MR2. When we are in a call, we have a white screen instead of the remote ends video. This happens randomly.
I have check if the "cwic folder" is causing this behaviour but it seems to be all in place. (according to Lili's solution)
Do you have any suggestions for this?
Thanks,
Levent
Flag

Re: New Message from Levent Ozturk in Jabber Developer - Installation: RE:
Answer
1/14/13 2:18 PM as a reply to Levent Ozturk.
Im also encountering the white screen problem, not with the Sample.html client but with another custom application using Jabber Web SDK (SFDC), previously with MR1 it was all right… Not sure whats the problem ..

Rgds, lili

From: Cisco Developer Community Forums <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
Reply-To: "cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>" <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
Date: Monday, January 14, 2013 10:06 PM
To: "cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>" <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
Subject: New Message from Levent Ozturk in Jabber Developer - Installation: RE: New Jabber SDK Sample Client doesnt work (with CWIC v9.0 MR2)

Levent Ozturk has created a new message in the forum "Installation": -------------------------------------------------------------- Hi,
We also have problems while using MR2. When we are in a call, we have a white screen instead of the remote ends video. This happens randomly.
I have check if the "cwic folder" is causing this behaviour but it seems to be all in place. (according to Lili's solution)
Do you have any suggestions for this?
Thanks,
Levent
--
To respond to this post, please click the following link: http://developer.cisco.com/web/jabber-developer/jabber-voice-forum/-/message_boards/view_message/10511479 or simply reply to this email.
Flag

RE: Re: New Message from Levent Ozturk in Jabber Developer - Installation:
Answer
1/23/13 3:57 PM as a reply to Levent Ozturk.
Levent, Could you please share the softphone.log file while the white screen is happening? You can email it to jabber-dev-support@cisco.com The log can be found in below location
Windows XP C:\Documents and Settings\{username}\Local Settings\Application Data\softphone.log
Windows 7/Vista C:\Users\{username}\Application Data\Local\softphone.log
Mac OS X /Users/{username}/Library/Application Support/softphone.log
Thanks, Howard
Flag

RE: Re: New Message from Levent Ozturk in Jabber Developer - Installation:
Answer
1/25/13 8:00 AM as a reply to Ting-Hao Chen.
Hi Howard,
I have sent the logs  to the mentioned e-mail. Let me correct one point: The white screen appears only in the first call after the SDK user is registered to CUCM, following calls work properly.
Also, when the SDK registers we get a warning telling “Cannot connect to IM server” but the application that uses SDK does not show the warning and we can not click on OK. (We see that warning when we test it on a PC with IE8 or 9). This was not a problem with the MR1 while using the same application.
 Thanks, Levent
Flag