I have the sample problem. Can someone help? BTW my UCM version is System version: 7.1.3.20000-2.
Could this UCM work with the development tool? Thank you!

I also attach the screenshot of sample.html output in FireFox.

Pi-Feng

From: Lin, Pi-Feng
Sent: Tuesday, May 15, 2012 10:12 AM
To: 'cdicuser@developer.cisco.com'
Subject: RE: New Message from Thomas Vanier in 4556507 - Installation: RE: Unable to connect using sample.html

Thank you for your help! Attached is the softphone.log.


From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Tuesday, May 15, 2012 5:30 AM
To: cdicuser@developer.cisco.com
Subject: New Message from Thomas Vanier in 4556507 - Installation: RE: Unable to connect using sample.html

Thomas Vanier has created a new message in the forum "Installation":

--------------------------------------------------------------
Hi Pi-Feng,

The SDK phone plugin supports any version of CUCM which has the CSF (Cisco Unified Client Services Framework) device type, which is the case of CUCM 7.1.3.

I guess you are using the SDK sample application ? What login parameters did you specify for user, password, cucm, authentication (check box) and mode ?
It would be helpful to send your log file to jabbersdk-support@cisco.com. The native plugin writes logs to:
XP: C:\Documents And Settings\{user}\Local Settings\Application Data\softphone.log
Vista, 7: C:\Users\{user}\AppData\Local\softphone.log
Mac: /Users/{user}/Library/Application Support/softphone.log
where {user} is the Windows or Mac user id.

Thanks, Thomas
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Attachments:

I am using Windows XP & Windows 7. I try different browsers but I get the same result.

My log

Attachments:

Hi Pi-Feng,

Apologies for not replying earlier.

On the CUCM admin page, open System => Server and click Find, what servers are displayed ?
From the logs, the ECPjabbertest device is configured to register with host "ucm", is this hostname known on your PC ? Can you successfully "ping ucm" from a command prompt ?
If not, add this line to your local hosts file (usually under %SystemRoot%\system32\drivers\etc\hosts):
147.177.255.115 ucm
Save the hosts file, open a command prompt and "ping ucm" again. If ping is ok, restart the browser and reopen the sample application (sample.html).

Hope this helps, Thomas

The name of CUCM System ==> Server is ucm. Is there a way to put the ip address (147.177.255.115) in the CUCM so that we can avoid to put the lookup table in every deployed client machines (hosts file)?

Pi-Feng

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Thursday, May 24, 2012 5:19 AM
To: cdicuser@developer.cisco.com
Subject: New Message from Thomas Vanier in 4556507 - Installation: RE: Unable to connect using sample.html

Thomas Vanier has created a new message in the forum "Installation":

--------------------------------------------------------------
Hi Pi-Feng,

Apologies for not replying earlier.

On the CUCM admin page, open System => Server and click Find, what servers are displayed ?
From the logs, the ECPjabbertest device is configured to register with host "ucm", is this hostname known on your PC ? Can you successfully "ping ucm" from a command prompt ?
If not, add this line to your local hosts file (usually under %SystemRoot%\system32\drivers\etc\hosts):
147.177.255.115 ucm
Save the hosts file, open a command prompt and "ping ucm" again. If ping is ok, restart the browser and reopen the sample application (sample.html).

Hope this helps, Thomas
--
To respond to this post, please click the following link:

<http://developer.cisco.com/web/jabber-developer/jabber-voice-forum/-/message_boards/view_message/5776396>

or simply reply to this email.