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One way video
Answer
8/22/12 7:24 AM
Hi,
I have integrated Jabber Video in my portal; everything is working except
video escalation. When an audio call get established and any party tries to escalate
the call, escalating party start receiving video while the other party will
wait for video feed.
This is a consistent problem, but if I leave the one way video call running
from almost 15-20 mins, then the other party will receive the feed automatically.
In one way video state even the camera is not captured by the plug-in at
start at the escalating party side.
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RE: One way video
Answer
8/23/12 5:35 PM as a reply to Amit Sachan.
Hi Amit,
Could you share more in details on which API you are using and any JavaScript console error or softphone log you might have?

Thanks,
Howard
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RE: One way video
Answer
8/27/12 11:06 AM as a reply to Ting-Hao Chen.
Hi Amit,

As Howard mentioned, it would be interesting to know how your application uses the telephony (cwic) API, especially what videoDirection is passed to startConversation/updateConversation.
Did you try the same scenario with the SDK sample application (sample.html) ?

Feel free to send a fresh softphone.log to jabbersdk-support@cisco.com.

Thanks, Thomas
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RE: One way video
Answer
8/31/12 11:24 AM as a reply to Thomas Vanier.
Hi Thomas,

We are using videoDirection as inactive at start, while escalating it over the call.

I have sent a mail with logs to jabbersdk-support@cisco.com

Thanks, Amit
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RE: One way video
Answer
8/31/12 2:55 PM as a reply to Amit Sachan.
Hi Amit,

It looks like you're using an older version of the plugin with a newer version of the SDK. I suggest you upgrade the plugin to the same version as the sdk (cwic) on all machines as a first step.

Note that we do not capture the camera until either local preview is enabled or sending video is negotiated on the call. If any other application is using the video camera at that time, we will not be able to capture the camera and you will get a one-way video issue.

Martin.
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RE: One way video
Answer
9/18/12 6:40 AM as a reply to Martin Feeney.
Hi Amit,

It looks like you're using an older version of the plugin with a newer version of the SDK. I suggest you upgrade the plugin to the same version as the sdk (cwic) on all machines as a first step.

Note that we do not capture the camera until either local preview is enabled or sending video is negotiated on the call. If any other application is using the video camera at that time, we will not be able to capture the camera and you will get a one-way video issue.

Martin.

 
Hi Martin,
 
We cross checked with the plugin and the SDK of the same version ('2.0.3.60643') and the issue persists. Is the issue specific to the version?
 
Thanks and Regards,
Vimod
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RE: One way video
Answer
10/25/12 3:49 AM as a reply to vimod shankar.
Martin - I tro am very intersted in the answer.  What browser are you using and on what OS?
 
Thanks
 
quote=vimod shankar]

Hi Amit,

It looks like you're using an older version of the plugin with a newer version of the SDK. I suggest you upgrade the plugin to the same version as the sdk (cwic) on all machines as a first step.

Note that we do not capture the camera until either local preview is enabled or sending video is negotiated on the call. If any other application is using the video camera at that time, we will not be able to capture the camera and you will get a one-way video issue.

Martin.


 
Hi Martin,
 
We cross checked with the plugin and the SDK of the same version ('2.0.3.60643') and the issue persists. Is the issue specific to the version?
 
Thanks and Regards,
Vimod
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Re: New Message from Paul Dwyer in Jabber Developer - APIs: RE: One way vid
Answer
10/25/12 5:53 AM as a reply to Paul Dwyer.
Hi Paul,

We have used both Google Chrome(Version 22.0.1229.94 m) and Mozilla
Firefox(ver : 15.0.1)

The OS is Windows 7, 32 bit OS.
Please let me know in case you need more details .

Thanks and Regards,
Vimod

On Thu, Oct 25, 2012 at 9:19 AM, Cisco Developer Community Forums <
cdicuser@developer.cisco.com> wrote:

> Paul Dwyer has created a new message in the forum "APIs":
> -------------------------------------------------------------- Martin - I
> tro am very intersted in the answer. What browser are you using and on
> what OS?
>
> Thanks
>
> quote=vimod shankar]
>
> Hi Amit,
>
> It looks like you're using an older version of the plugin with a newer
> version of the SDK. I suggest you upgrade the plugin to the same version as
> the sdk (cwic) on all machines as a first step.
>
> Note that we do not capture the camera until either local preview is
> enabled or sending video is negotiated on the call. If any other
> application is using the video camera at that time, we will not be able to
> capture the camera and you will get a one-way video issue.
>
> Martin.
>
>
>
> Hi Martin,
>
> We cross checked with the plugin and the SDK of the same version
> ('2.0.3.60643') and the issue persists. Is the issue specific to the
> version?
>
> Thanks and Regards,
> Vimod
> --
> To respond to this post, please click the following link: ** or simply
> reply to this email.
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RE: One way video
Answer
10/25/12 4:32 PM as a reply to vimod shankar.
Hi Amit, Vimod,
A few more questions:
1) What if you start a video call directly rather than escalating (pass videoDirection: 'SendRecv' to startConversation). Do you get 2-way video straight away or same problem ?
2) Just to confirm, the updateConversation({ videoDirection: 'SendRecv' }) will work after the conversation is actually connected, I think this is what your application does ?
3) If possible, could you test video escalation (same user/PC/CUCM) with the SDK sample application (sample.html) ?
Thanks, Thomas
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