Ashok,
Do you use softphone or deskphone mode? Are you calling a deskphone?
Also, if you could provide me the log so that we can see what went wrong there?
Location of softphone.log
<ul id="aui_3_4_0_1_449">
<li id="aui_3_4_0_1_448"><strong id="aui_3_4_0_1_447">Windows XP C:\Documents and Settings\{username}\Local Settings\Application Data\softphone.log</li>
<strong id="aui_3_4_0_1_447">
<li>Windows 7/Vista C:\Users\{username}\Application Data\Local\softphone.log</li>
<li>Mac OS X /Users/{username}/Library/Application Support/softphone.log</li>
</ul>
<strong id="aui_3_4_0_1_447">
Regards,
Howard
