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Cannot initialize phone

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amir gardezi Posts: 9 Join Date: 11/5/12 Recent Posts	Cannot initialize phone Answer 11/9/12 3:56 PM Mark as an Answer Submit Reply with Quote Quick Reply When I try to connect to my web site from another client, I get the following error: ERROR: cannot initialize phone: Plugin not available (code 1) cwic javascript version is 2.0.3.60643 plugin upgrade mandatory I have unzipped the CiscoJabberSDK.zip file on the client and opened the sample.html file in the IE 9 browser - also get the same error. Do I need to do anything else to install the plugin? Thanks.
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Adrienne Moherek Posts: 18 Join Date: 8/31/11 Recent Posts	RE: Cannot initialize phone Answer 11/9/12 4:21 PM as a reply to amir gardezi. Mark as an Answer Submit Reply with Quote Quick Reply Hi Amir, Have you installed the browser plugin? Please review step 2 from the getting started page for information on downloading the browser plugin. Thanks, Adrienne
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amir gardezi Posts: 9 Join Date: 11/5/12 Recent Posts	RE: Cannot initialize phone Answer 11/9/12 9:21 PM as a reply to Adrienne Moherek. Mark as an Answer Submit Reply with Quote Quick Reply I installed the plugin and the sample.html displays correctly but when I try to connect it gives the following error: Unable to login: Login error eCannotConnect. I can connect fine from the web server where the vpn connection is up.
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