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Get different results with different users

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amir gardezi Posts: 9 Join Date: 11/5/12 Recent Posts	Get different results with different users Answer 11/12/12 3:56 PM Mark as an Answer Submit Reply with Quote Quick Reply I have 2 RAVE accounts. When using the sample.html file, one of the users does connect to the 8002 number (test number provided by Cisco team) and the remote video displays when I select "Escalate". With the other account although it says it is connceted no video comes up even when I select "Escalate". What is the difference between the two accounts?
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Ting-Hao Chen Posts: 84 Join Date: 5/17/12 Recent Posts	RE: Get different results with different users Answer 11/12/12 4:08 PM as a reply to amir gardezi. Mark as an Answer Submit Reply with Quote Quick Reply Hi Amir, Could you provide me the account name that you are having problem? I can check with lab team to see if there is any different. So, you are basically using same browser/plugin etc. right? Howard
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amir gardezi Posts: 9 Join Date: 11/5/12 Recent Posts	RE: Get different results with different users Answer 11/12/12 6:37 PM as a reply to Ting-Hao Chen. Mark as an Answer Submit Reply with Quote Quick Reply Howard, The browser is the same for both accounts. The problematic accout is "vitel01"
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Prem Bejjam Posts: 5 Join Date: 10/20/11 Recent Posts	RE: Get different results with different users Answer 11/13/12 4:52 PM as a reply to amir gardezi. Mark as an Answer Submit Reply with Quote Quick Reply Hello Amir, I did change your device settings.I did test it and have no problem with the video. Can you please check on your end and let us know if you have any further issues. -Prem
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amir gardezi Posts: 9 Join Date: 11/5/12 Recent Posts	RE: Get different results with different users Answer 11/13/12 8:18 PM as a reply to Prem Bejjam. Mark as an Answer Submit Reply with Quote Quick Reply Prem, It is working but is not stable. I have 2 accounts and trying to have them connect to each other. Here is the info for accounts: vitel01 DN:8583 user239 DN:8773 ( as porvided to me ) Previously I could get them to connect but no video was streamed. Now I cannot get them even connected. Can you check on these accounts and see if the DN's are correct? Thanks.
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Prem Bejjam Posts: 5 Join Date: 10/20/11 Recent Posts	RE: Get different results with different users Answer 11/13/12 8:20 PM as a reply to amir gardezi. Mark as an Answer Submit Reply with Quote Quick Reply Amir, I will check the accounts you specified and get back to you.
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amir gardezi Posts: 9 Join Date: 11/5/12 Recent Posts	RE: Get different results with different users Answer 11/13/12 8:53 PM as a reply to Prem Bejjam. Mark as an Answer Submit Reply with Quote Quick Reply Prem, I was able to call from one phone to the other but not on every try, also the streaming was awfully slow - lags of 1 to 5 seconds and distorted images. Is this only due to the lab environment or what? Is there a minimum HD requirement which we need to have? Thanks.
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Prem Bejjam Posts: 5 Join Date: 10/20/11 Recent Posts	RE: Get different results with different users Answer 11/13/12 9:48 PM as a reply to amir gardezi. Mark as an Answer Submit Reply with Quote Quick Reply Amir, I tested the two users and both works fine. I was able to video call from one to the other. Video works ok ,i think the lag and the distorted images might be caused because of low bandwidth.
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amir gardezi Posts: 9 Join Date: 11/5/12 Recent Posts	RE: Get different results with different users Answer 11/13/12 10:18 PM as a reply to Prem Bejjam. Mark as an Answer Submit Reply with Quote Quick Reply What is the suggested bandwidth?
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Prem Bejjam Posts: 5 Join Date: 10/20/11 Recent Posts	RE: Get different results with different users Answer 11/13/12 10:32 PM as a reply to amir gardezi. Mark as an Answer Submit Reply with Quote Quick Reply Please refer to the following link for suggested bandwidth http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_01.html#JABW_RF_Q07E13E6_00
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