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RE: end-of-call message

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end-of-call message
Answer
11/30/12 10:50 AM
We are preparing a kiosk solution in which the PC applications will be triggered by the signalling messages coming to Jabber web sdk.
For this, I need to find out what the end-of-call message is that is sent by the call manager to jabber sdk. Can you help me on this?
Thanks,
Levent
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RE: end-of-call message
Answer
11/30/12 8:38 PM as a reply to Levent Ozturk.
Levent,
Not quite sure what you meant, could you please describe more in terms of use case. From the SDK point of view, you should be able to control the call. Please refer here
From the CUCM point of view, it's done by SIP Invite and Bye I believe.
Howard
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RE: end-of-call message
Answer
12/3/12 12:13 PM as a reply to Ting-Hao Chen.
Hi Howard,
Thanks for your answer. Here is the scenario: 
The jabber sdk is embedded into a web browser installed on a kiosk. A customer is able to call the contact center by just pressing the " call" button on the screen.
Customer calls a contact center agent via the kiosk. They talk and at the end of the call, if the agent ends the call before the customer, the jabber sdk does not recognize that the call has ended. (It does not return to homepage.) What the software team intends to do is; to consider the end-of -call message that comes into jabber sdk as a trigger to end the call and return the homepage on the kiosk. I hope this explains the scenario detailed enough.
Levent
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RE: end-of-call message
Answer
12/3/12 5:09 PM as a reply to Levent Ozturk.
You can detecet when the call has ended by binding an event handler to the "conversationEnd.cwic" event.  Here is an example:
$('#phone').bind('conversationEnd.cwic', function(evt, conversation) {
    console.log('conversationEnd');
    $('#answer').attr('disabled', true);
});
 
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