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Unable to connect to softphone using sample.html
Answer
11/28/12 11:23 AM
I've tried the sample.html on my Mac, using both Chrome and Safari 6.0.
After logging in with the softphone mode, the device name appears. Pressing 'Connect' however gives me the following output.
 
providerState eRegistering
system event with reason=eRegistering
ignoring system.cwic event with reason=eRegistering
providerState eIdle
system event with reason=eIdle
callcontrolmodechange. Mode: NoMode, deviceName: , DN: 
eUnknownFailure
Login Error
code: 20
message: "Login Error"
 
I'm using the following configuration
Cisco Unified CM version: 9.0.1
cwic version: 2.0.3.60643
jQuery version: 1.4.2
plugin Version: 2.0.3.60643
ecc version: 2.0.0.2439 (Snapshot)
 
Would anyone have an idea how to resolve this?
 
Thanks,
Kelvin
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RE: Unable to connect to softphone using sample.html
Answer
11/28/12 11:33 AM as a reply to Kelvin Yong.
Hi Kelvin,
Root cause could be a DNS problem, have a look at this post:
http://developer.cisco.com/web/jabber-developer/jabber-voice-forum/-/message_boards/message/5459231
In the log file (softphone.log - full path in the post), search for "processNodeName", which is the CUCM address the plugin is trying to connect to. If host name, is it resolvable from the client machine ?
Thomas
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RE: Unable to connect to softphone using sample.html
Answer
12/5/12 5:52 PM as a reply to Thomas Vanier.
Thanks Thomas! The host name could not be resolved from my Mac. Editing the host file solved the problem.
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