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RE: The web browser IE crashs when the page with API code is loaded

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The web browser IE crashs when the page with API code is loaded
jabber sdk
Answer
8/14/12 11:52 PM
Hello,
 
We have develped our web application with Jabber SDK softphone functions. But, we found the problem the web browser Microsoft IE 9 crhashs when the web page is loaded. And We also tested the Jabber SDK sample code to verity it. The situation is the same when the Jabber SDK sample is loaded.
Here is our web browser Microsoft IE version 9.0.8112.16421 with MS-Windows 7
But, the Windwos XP with IE 8 is work.
How can I do to fix it on Windows 7 with IE 9 ?
Thank you!
 
Andy
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RE: The web browser IE crashs when the page with API code is loaded
Answer
8/30/12 12:22 PM as a reply to Andy SHAO.
Hi,

We do notice the same behavior with our integration of the cwic plugin. It force closes Internet Explorer 9.0 on Windows 7.
It's working fine on Firefox 14 and Chrome 21. Did you already find a solution for this?

Lorenz
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RE: The web browser IE crashs when the page with API code is loaded
Answer
8/30/12 4:51 PM as a reply to Lorenz Grimm.
Hi Lorenz,

Thanks for your suggestion. I will try Firefox 14 and Chrome. But, our application is designed for Internet Explorer 8 and 9.
Do you know when it can be solved ?

Andy
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RE: The web browser IE crashs when the page with API code is loaded
Answer
8/30/12 5:00 PM as a reply to Andy SHAO.
Lorenz,
Have you checked your ActiveX setting? You have seen issue that's caused by Security setting.

Andy,
We are looking into the dump files you provided, will update you our finding.

Howard
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RE: The web browser IE crashs when the page with API code is loaded
Answer
8/31/12 5:47 PM as a reply to Ting-Hao Chen.
Hi,

Adrienne Moherek told me to check the following settings in Internet Explorer:

1) Do you have ActiveX Filtering enabled?
2) Do you have "Run ActiveX controls and plug-ins" enabled?
3) Do you have "Script ActiveX controls marked as safe for scripting" enabled?

Point 1 was disabled on my Machine for Local Intranet zone and it seems to be the cause for the crashes.
Didn't happend again since I've changed this.

Unfotunately ActiveX Filtering is disabled by default for this zone in Internet Explorer 9.

Lorenz
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RE: The web browser IE crashs when the page with API code is loaded
Answer
9/5/12 5:57 AM as a reply to Ting-Hao Chen.
Howard,

Thank you! I will modify our code and feedback the result.

Andy
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RE: The web browser IE crashs when the page with API code is loaded
Answer
9/7/12 6:48 PM as a reply to Andy SHAO.
Howard,

Thanks for your solution. The code is added into our application. It look like work!!
But, We will do more tests to make sure it's okay.

try {
var plugin = new ActiveXObject(‘CiscoSystems.CiscoWebCommunicator’);
} catch(e) {
}

Andy
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RE: The web browser IE crashs when the page with API code is loaded
Answer
9/12/12 8:49 AM as a reply to Andy SHAO.
Howard,

We has write the new code with try and catch. Also The pop-up windows code is removed. But, The IE 9 still crash again. IE8 is work fine.
Do you have any suggestion to fix it ?
Thank you!

Andy
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RE: The web browser IE crashs when the page with API code is loaded
Answer
9/12/12 4:35 PM as a reply to Andy SHAO.
Andy,
Could you please send me your code and the environment to me?
I will try to reproduce here.

Howard
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RE: The web browser IE crashs when the page with API code is loaded
Answer
9/13/12 3:58 PM as a reply to Ting-Hao Chen.
Hi Howard,

I will prepare the environment to you.Thank you!

Andy
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RE: The web browser IE crashs when the page with API code is loaded
Answer
12/12/12 10:04 AM as a reply to Andy SHAO.
Hi Andy,
Did you manage to resolve this issue? I'm hitting the same problem as you did...
Is there any update regarding this issue?
 
My Current Setup
OS: Windows 7 (64bit)
Jabber Web Communicator: MR1
CUCM: 9.0
Browser: Internet Explorer 9.0.8112.16241
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RE: The web browser IE crashs when the page with API code is loaded
Answer
12/12/12 4:02 PM as a reply to Shi Jie Ng.
There is a latest [url=http://www.cisco.com/cisco/software/release.html?mdfid=283882159&softwareid=283995793&release=9.0(1)&relind=AVAILABLE&rellifecycle=&reltype=latest]MR2 release which address this crashing issue.
Update your plugin should solve the problem
Howard
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RE: The web browser IE crashs when the page with API code is loaded
Answer
12/13/12 1:59 AM as a reply to Ting-Hao Chen.
Hello Howard,
Thanks for your response. We'll try the new web browser plug-ins MR2 and feedback the result.
Andy
 
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RE: The web browser IE crashs when the page with API code is loaded
Answer
12/13/12 2:52 AM as a reply to Andy SHAO.
Thanks Howard,
Your prompt response is appreciated. We'll get back to you once we tested MR2 
Raven
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RE: The web browser IE crashs when the page with API code is loaded
Answer
12/13/12 4:49 AM as a reply to Ting-Hao Chen.
Hello Howard.
Here is my result for MR2.
I have removed the MR1 and have installed the MR2 on the same machine. But, I found the the Jabber web plugin MR2 is not initialized in the IE9 and Chrome, Becasue I try to login at the page sample.html and cannot get any response at this page.
Also, The file sofrphone.log is not created in the path C:\Users\Andy Shao\AppData\Local.
Do you have any suggestion for me ?
Thank you!
Andy
 
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RE: The web browser IE crashs when the page with API code is loaded
Answer
12/13/12 5:38 AM as a reply to Andy SHAO.
Andy SHAO:
Hello Howard. Here is my result for MR2. I have removed the MR1 and have installed the MR2 on the same machine. But, I found the the Jabber web plugin MR2 is not initialized in the IE9 and Chrome, Becasue I try to login at the page sample.html and cannot get any response at this page. Also, The file sofrphone.log is not created in the path C:\Users\Andy Shao\AppData\Local. Do you have any suggestion for me ? Thank you! Andy  
  Hi Andy, MR2 worked fine for me.  Are you using the latest SDK from http://developer.cisco.com/web/jabber-developer/get-started1 ?   You might also wanna try restarting your computer after installing MR2?
If you have previously downloaded an older version of the browser plugin, you will need to uninstall it first before installing the newer version. You may have to restart your computer afterward.
         
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RE: The web browser IE crashs when the page with API code is loaded
Answer
12/14/12 5:07 PM as a reply to Andy SHAO.
Andy,
The log didn't get generated meaning the plug-in never been loaded...Is this the new installation, or the upgrade?
What OS are you using? Can you see the plugin loaded in the browser add-on list? What's the version that is list?
Thanks,
Howard
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RE: The web browser IE crashs when the page with API code is loaded
Answer
12/17/12 1:40 AM as a reply to Ting-Hao Chen.
Hello Howard,
Thanks for your reply. I tried to upgrade and new installation Jabber Web MR2 plug-ins on three machines and got the same situation with MR2 SDK sample.html. These machines are Internet Explorer 9.0.12 (9.0.8112.16461) on MS-Windows 7 64 bits SP 1 and lastest updates.
But, It's work that The web browser with Jabber Web MR2 plugin connect to the older version Jabber SDK MR1 and the softphone.log is generated.
Can I develop the our code with  older version Jabber SDK MR1 and Jabber Web MR2 and run to production ?
Thank you!
Andy
 
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