A place to discuss the Jabber SDK installation and deployment http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=4556527 2013-05-25T15:28:04Z 2013-05-25T15:28:04Z Ting-Hao Chen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15335007 2013-05-16T16:02:57Z 2013-05-16T16:02:57Z

[color=#525252]Karthik,[/color] [color=#525252]This should have been fixed now...Sorry for the trouble.[/color] [color=#525252]Howard[/color]

Ting-Hao Chen 2013-05-16T16:02:57Z karthik mohan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15323480 2013-05-16T10:32:45Z 2013-05-16T10:32:45Z

Hi,   I am using shared jabber sand box VPN and the following CUCM server 10.10.30.1 . Till Yesterday, I can able to register the phone and can able to make the call with the other users and also 8002.   From today morning, I am not able to register the phone using cwic.When I tried to register, I am getting the following error "Unknown error cannot start conversation"eNoActiveDevice""   Please help me on this as soon as possible.   Thanks, Karthik

karthik mohan 2013-05-16T10:32:45Z Darren Parkinson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15019808 2013-05-07T15:59:04Z 2013-05-07T15:59:04Z

Thanks Thomas, that seems to have done the trick.  Thought I was going mad for a while so I'm glad it wasn't too simple ;)   Kind regards, Darren.

Darren Parkinson 2013-05-07T15:59:04Z homer liu http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15016737 2013-05-07T14:01:15Z 2013-05-07T14:01:15Z

Hi David, Thank for your quick response very much. As you suggested, I already checked the Cisco partners in Taiwan (from [url=http://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.do]http://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.do[/url]),  and I found that there is no one Cisco partner in Taiwan providing Cisco Unified Communications Manager Services (by checking their "Services Reseller" attribute). Does it mean that the only way for me to get specific stuff like list price of "Unified Communications Manager Licensing" is to become a CDN partner ? I'm wondering if any info as below is available from Cisco web site ? [url=http://www.webex.com/plans/meetings-plans.html?TrackID=1029593&hbxref=http%3A%2F%2Fwww.webex.com%2F&goid=header_signup]http://www.webex.com/plans/meetings-plans.html?TrackID=1029593&hbxref=http%3A%2F%2Fwww.webex.com%2F&goid=header_signup[/url]   Thanks, Homer

homer liu 2013-05-07T14:01:15Z David Staudt http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14978674 2013-05-06T16:23:12Z 2013-05-06T16:23:12Z

The main link to start with is probably here: [url=http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0100100.html]http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0100100.html[/url] To over-simplify: licenses are purchased by user, so if the license type a user has allows it, they can use Jabber/SDK without further cost.  If they have a lesser license, they may need to upgrade their license.  Once you get down into specifics of bulk purchase, price, discounts, etc. you will need to talk to a Cisco reseller.  If you are a CDN partner there is an ordering help desk that may be able to provide some advice: [url=http://www.cisco.com/web/partners/tools/helponline/index.html]http://www.cisco.com/web/partners/tools/helponline/index.html[/url]

David Staudt 2013-05-06T16:23:12Z homer liu http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14973617 2013-05-06T15:22:02Z 2013-05-06T15:22:02Z

Hi, I'm evaluating if certain application based on softphone by using Jabber SDK+plugin is feasible for some small business. Hence I'm trying to find out what is the license model for Cisco Unified Communications Manager & Jabber SDK/Plugin for production distribution. However, it looks like Cisco web site is so big such that it's hard to find the exactly right sale contact to request price. Please provide me the brief license model for Cisco Unified Communications Manager & Jabber SDK/Plugin for production distribution, or  the exactly right sale contact in Taiwan to request price. Thanks!  

homer liu 2013-05-06T15:22:02Z Thomas Vanier http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14915414 2013-05-03T11:41:38Z 2013-05-03T11:41:38Z

Hi Darren, To allow a Cisco Web Communicator downgrade on Mac, the OS must first "forget" about the installed version. This can be done using these 2 commands from the terminal. [b]Warning: be cautious when removing files as root ![/b] sudo rm -rf /Library/Internet\ Plug-Ins/CiscoWebCommunicator.plugin   sudo pkgutil --forget com.cisco.pkg.CiscoWebCommunicator We plan to improve the Mac uninstall in a future version. Hope this helps, Thomas

Thomas Vanier 2013-05-03T11:41:38Z Darren Parkinson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14913448 2013-05-03T11:19:41Z 2013-05-03T11:19:41Z

This seems like a stupid question, but I have to uninstall a newer version of Web Communicator so that I can install a version that works with WebEx Social.  The WebEx social version won't install because it says I have a newer version installed.  I can't however find how to uninstall the existing version. Thanks for any assistance.  

Darren Parkinson 2013-05-03T11:19:41Z Chris Linden http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14450201 2013-04-19T15:08:22Z 2013-04-19T15:08:22Z

Sorry my bad, This second time chaged to EPC instead of ECP. is working now.   Thnkas for your fast help. I will leave my feedback about the gadget.   Regards, Chris

Chris Linden 2013-04-19T15:08:22Z Thomas Vanier http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14447513 2013-04-19T15:03:03Z 2013-04-19T15:03:03Z

Do you see some errors in the browser console ? On CUCM the [b]ECP[/b]chris (not [b]EPC[/b]chris) device should be associated to a valid "chris" end user and line number. If this does not fix the problem, you can send the plugin log file to [url=mailto:jabbersdk-support@cisco.com]jabbersdk-support@cisco.com[/url], the file path is XP: C:\Documents and Settings\{user}\Local Settings\Application Data\softphone.log Vista, 7: C:\Users\{user}\AppData\Local\softphone.log Thanks, Thomas

Thomas Vanier 2013-04-19T15:03:03Z Chris Linden http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14449031 2013-04-19T14:54:04Z 2013-04-19T14:54:04Z

Hi Thomas,   Thanks for your fast reply. So, I have a device configured as EPCchris and Phone Type [b]Product Type: [/b] [b]Cisco Unified Client Services Framework[/b] [b]Device Protocol: [/b] [b]SIP[/b]   But still gives me on gmail gadget the Login error. On the CUCM field I'm putting the ip address which I can ping from my machine. Do I need to create a end user or there is other place where should I look into? As a network manager I will test this in few users first. Thanks in advance, Chris

Chris Linden 2013-04-19T14:54:04Z Thomas Vanier http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14446735 2013-04-19T14:05:38Z 2013-04-19T14:05:38Z

Hi Chris, If your CUCM user is "foo", the gadget expects a CUCM device with name "ECPfoo" and type "Cisco Unified Client Services Framework" (CSF). In the gadget UI, just enter the user name (foo) and not the device name. Can I ask you if you are looking at the Gmail gadget for your own usage, or for a larger deployment ? Thanks, Thomas

Thomas Vanier 2013-04-19T14:05:38Z Chris Linden http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14444685 2013-04-19T13:30:08Z 2013-04-19T13:30:08Z

Hi all,   I just go thru this setup: http://developer.cisco.com/web/jabber-developer/gmail-gadget   Downloaded the latest Cisco Web Communicator for windows, installed fine and add the URL on all explorers, firefoxs, chrome.  Configured the device on CUCM (version 8.6.2) as the document says but still, when I put the device name and the CUCM ip address it gives me Login error message.   What can be the cause?   Thanks in advance, Chris.

Chris Linden 2013-04-19T13:30:08Z Mario Roberto Henriquez Archila http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14052708 2013-04-09T16:42:53Z 2013-04-09T16:42:53Z

Hello I test the SDK in windows xp plataform and firefox and work great . thanks    

Mario Roberto Henriquez Archila 2013-04-09T16:42:53Z Victoria Lucia Moreno Ferrera http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14000697 2013-04-08T17:19:28Z 2013-04-08T17:19:28Z

Hello the SDK is already installed and the plugin version is 9.0 the problem is that the program SDK dont show me any information about the version of the plugin, SDK and jquery what can i do   Thanks  [quote=Ting-Hao Chen]Hi Mario, Could you please describe more in details on the error? ex: Have you installed the plugin? What type of browser are you trying? What version of SDK are you using? What error are you seeing? Maybe a screenshot and console error log would help Thanks, Howard[/quote]

Victoria Lucia Moreno Ferrera 2013-04-08T17:19:28Z Ting-Hao Chen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=13871713 2013-04-04T15:55:20Z 2013-04-04T15:55:20Z

Hi Mario, Could you please describe more in details on the error? ex: Have you installed the plugin? What type of browser are you trying? What version of SDK are you using? What error are you seeing? Maybe a screenshot and console error log would help Thanks, Howard

Ting-Hao Chen 2013-04-04T15:55:20Z Mario Roberto Henriquez Archila http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=13838821 2013-04-03T23:28:59Z 2013-04-03T23:28:59Z

hello i have a problem with the sample.html of jabber SDK not make a connection with the login button  please help me

Mario Roberto Henriquez Archila 2013-04-03T23:28:59Z swaroop venu http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=13483743 2013-03-25T18:24:11Z 2013-03-25T18:24:11Z

Hi Thomas Vanier, Thanks for your help. I have added 10.10.30.1 ucm in hosts file and I can successfully ping ucm. But still the same problem exist.

swaroop venu 2013-03-25T18:24:11Z Thomas Vanier http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=13335564 2013-03-21T10:54:19Z 2013-03-21T10:54:19Z

Hi swaroop, This type of error can happen when the CUCM host name is not resolvable from the client machine. Even though the 10.10.30.1 IP address is passed to registerPhone, the SDK stack wil use the CUCM "server name" configured by the admin when registering. For more information see the bottom of this post [url=http://developer.cisco.com/web/jabber-developer/jabber-voice-forum/-/message_boards/message/5786367]http://developer.cisco.com/web/jabber-developer/jabber-voice-forum/-/message_boards/message/5786367[/url] Thomas

Thomas Vanier 2013-03-21T10:54:19Z swaroop venu http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=13305869 2013-03-20T18:08:30Z 2013-03-20T17:25:31Z

Thanks Shawn O'Rourke and Thomas Vanier for clarification And regarding unauthenticated registration error The login error is   [b][color=#333333]Unable to login: Login Error eUnknownFailure[/color][/b] I also put console.log in login function .Following are the parameters passed user: user, password: (an empty string), cucm:10.10.30.1, auth:false, phoneMode: SoftPhone   [b]Following is the console log[/b]       registerPhone: 1 cucm addresses 10.10.30.1 ["10.10.30.1"] registerPhone of user=user (authenticate=false) in mode="SoftPhone" eUnknownFailure   Object { code=20, message="Login Error"} Login Error Object { code: 20 details: ["eUnknownFailure"] message: "Login Error" registration: Object{ authenticate: false devices: Object {} forceRegistration: false mode: "SoftPhone" useCcmcip: undefined user: "user" } }   unregisterPhone [Object { forceLogout=true}]  

swaroop venu 2013-03-20T17:25:31Z