Unable to connect using sample.html http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=5389859 2013-06-18T22:12:28Z 2013-06-18T22:12:28Z Thomas Vanier http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5469570 2012-04-16T11:27:33Z 2012-04-16T11:27:33Z

What version of the webphone plugin are you running (displayed on the sample page) ? As a first test, could you try to click Login after entering your username (wooitan) and CUCM address only (no password), leaving mode to SoftPhone and "Server Auth" unchecked ? The sample application should register straight away (unauthenticated) and the Make Call should become enabled. Can you see any error in the logs ? File path is XP: C:\Documents And Settings\{user}\Local Settings\Application Data\softphone.log Vista, 7: C:\Users\{user}\AppData\Local\softphone.log Mac: /Users/{user}/Library/Application Support/softphone.log where {user} is the Windows or Mac user id

Thomas Vanier 2012-04-16T11:27:33Z Wooi Kwan Tan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5389858 2012-04-01T12:53:33Z 2012-04-01T12:53:33Z

When I use sample.html, I am able to login successfully and the device "ECPwooitan" is shown in the Device. When I click on the connect button, I get the "Unable to login: Login Error eUnknownFailure" error. Can anyone help me to troubleshoot or rectify this? Thank you

Wooi Kwan Tan 2012-04-01T12:53:33Z