Unable to connect using sample.html http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=5459232 2013-05-23T03:14:19Z 2013-05-23T03:14:19Z Thomas Vanier http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5786367 2012-05-28T11:45:31Z 2012-05-28T11:45:31Z

Hi Pi-Feng, On the CUCM admin page, in System => Server, click Find to list all servers. Click the one you want to rename, enter a new name or IP address and click Save. Be aware this can have side effects to other CUCM services, especially if this is a production CUCM. An alternative would be to add a "ucm" entry to your network DNS settings, so all clients can automatically resolve the host name "ucm" to address 147.177.255.115, without modifying the local etc/hosts file on each PC. Hope this helps, Thomas

Thomas Vanier 2012-05-28T11:45:31Z Pi-Feng Lin http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5781815 2012-05-25T17:55:26Z 2012-05-25T17:55:26Z

The name of CUCM System ==> Server is ucm. Is there a way to put the ip address (147.177.255.115) in the CUCM so that we can avoid to put the lookup table in every deployed client machines (hosts file)? Pi-Feng From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Thursday, May 24, 2012 5:19 AM To: cdicuser@developer.cisco.com Subject: New Message from Thomas Vanier in 4556507 - Installation: RE: Unable to connect using sample.html Thomas Vanier has created a new message in the forum "Installation": -------------------------------------------------------------- Hi Pi-Feng, Apologies for not replying earlier. On the CUCM admin page, open System => Server and click Find, what servers are displayed ? From the logs, the ECPjabbertest device is configured to register with host "ucm", is this hostname known on your PC ? Can you successfully "ping ucm" from a command prompt ? If not, add this line to your local hosts file (usually under %SystemRoot%\system32\drivers\etc\hosts): 147.177.255.115 ucm Save the hosts file, open a command prompt and "ping ucm" again. If ping is ok, restart the browser and reopen the sample application (sample.html). Hope this helps, Thomas -- To respond to this post, please click the following link: <http://developer.cisco.com/web/jabber-developer/jabber-voice-forum/-/message_boards/view_message/5776396> or simply reply to this email.

Pi-Feng Lin 2012-05-25T17:55:26Z Pi-Feng Lin http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5777147 2012-05-24T17:53:26Z 2012-05-24T17:53:26Z

Hi, Thomas, It is awesome for your reply. It is now working perfectly with UCM and Jabber SDK. Pi-Feng From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Thursday, May 24, 2012 5:19 AM To: cdicuser@developer.cisco.com Subject: New Message from Thomas Vanier in 4556507 - Installation: RE: Unable to connect using sample.html Thomas Vanier has created a new message in the forum "Installation": -------------------------------------------------------------- Hi Pi-Feng, Apologies for not replying earlier. On the CUCM admin page, open System => Server and click Find, what servers are displayed ? From the logs, the ECPjabbertest device is configured to register with host "ucm", is this hostname known on your PC ? Can you successfully "ping ucm" from a command prompt ? If not, add this line to your local hosts file (usually under %SystemRoot%\system32\drivers\etc\hosts): 147.177.255.115 ucm Save the hosts file, open a command prompt and "ping ucm" again. If ping is ok, restart the browser and reopen the sample application (sample.html). Hope this helps, Thomas -- To respond to this post, please click the following link: <http://developer.cisco.com/web/jabber-developer/jabber-voice-forum/-/message_boards/view_message/5776396> or simply reply to this email.

Pi-Feng Lin 2012-05-24T17:53:26Z Thomas Vanier http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5776396 2012-05-24T13:19:01Z 2012-05-24T13:19:01Z

Hi Pi-Feng, Apologies for not replying earlier. On the CUCM admin page, open System => Server and click Find, what servers are displayed ? From the logs, the [font=Courier New]ECPjabbertest[/font] device is configured to register with host "ucm", is this hostname known on your PC ? Can you successfully "ping ucm" from a command prompt ? If not, add this line to your local hosts file (usually under [font=Courier New]%SystemRoot%\system32\drivers\etc\hosts[/font]): [font=Courier New]147.177.255.115 ucm[/font] Save the hosts file, open a command prompt and "ping ucm" again. If ping is ok, restart the browser and reopen the sample application (sample.html). Hope this helps, Thomas

Thomas Vanier 2012-05-24T13:19:01Z Pi-Feng Lin http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5768728 2012-05-23T01:06:19Z 2012-05-23T01:06:19Z

After trying to this sample.html for a week, I am guessing the problem could be that my UCM version is too old - System version: 7.1.3.20000-2..

Pi-Feng Lin 2012-05-23T01:06:19Z Pi-Feng Lin http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5747093 2012-05-17T20:52:59Z 2012-05-17T20:52:59Z

My log

Pi-Feng Lin 2012-05-17T20:52:59Z Pi-Feng Lin http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5747090 2012-05-17T20:48:49Z 2012-05-17T20:48:49Z

My configuration

Pi-Feng Lin 2012-05-17T20:48:49Z Pi-Feng Lin http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5746844 2012-05-17T18:51:31Z 2012-05-17T18:51:31Z

I am using Windows XP & Windows 7. I try different browsers but I get the same result.

Pi-Feng Lin 2012-05-17T18:51:31Z Thomas Vanier http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5735821 2012-05-16T11:03:49Z 2012-05-16T11:03:49Z

Hi Pi-Feng, Thanks for the screen shot, could you send your log file (softphone.log, see path in my previous post) to this different mailer: [b]jabbersdk-support@cisco.com[/b] What OS are you using ? Windows XP or 7, 32 or 64 bits ? Could you try the sample application in another browser (Chrome and/or IE) ? Thanks, Thomas

Thomas Vanier 2012-05-16T11:03:49Z Pi-Feng Lin http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5733357 2012-05-15T20:03:14Z 2012-05-15T20:03:14Z

I also attach the screenshot of sample.html output in FireFox. Pi-Feng From: Lin, Pi-Feng Sent: Tuesday, May 15, 2012 10:12 AM To: 'cdicuser@developer.cisco.com' Subject: RE: New Message from Thomas Vanier in 4556507 - Installation: RE: Unable to connect using sample.html Thank you for your help! Attached is the softphone.log. From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Tuesday, May 15, 2012 5:30 AM To: cdicuser@developer.cisco.com Subject: New Message from Thomas Vanier in 4556507 - Installation: RE: Unable to connect using sample.html Thomas Vanier has created a new message in the forum "Installation": -------------------------------------------------------------- Hi Pi-Feng, The SDK phone plugin supports any version of CUCM which has the CSF (Cisco Unified Client Services Framework) device type, which is the case of CUCM 7.1.3. I guess you are using the SDK sample application ? What login parameters did you specify for user, password, cucm, authentication (check box) and mode ? It would be helpful to send your log file to jabbersdk-support@cisco.com. The native plugin writes logs to: XP: C:\Documents And Settings\{user}\Local Settings\Application Data\softphone.log Vista, 7: C:\Users\{user}\AppData\Local\softphone.log Mac: /Users/{user}/Library/Application Support/softphone.log where {user} is the Windows or Mac user id. Thanks, Thomas -- To respond to this post, please click the following link: <http://developer.cisco.com/web/jabber-developer/jabber-voice-forum/-/message_boards/view_message/5731212> or simply reply to this email.

Pi-Feng Lin 2012-05-15T20:03:14Z Thomas Vanier http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5731212 2012-05-15T13:30:13Z 2012-05-15T13:30:13Z

Hi Pi-Feng, The SDK phone plugin supports any version of CUCM which has the CSF (Cisco Unified Client Services Framework) device type, which is the case of CUCM 7.1.3. I guess you are using the SDK sample application ? What login parameters did you specify for user, password, cucm, authentication (check box) and mode ? It would be helpful to send your log file to jabbersdk-support@cisco.com. The native plugin writes logs to: [font=Courier New]XP: C:\Documents And Settings\{user}\Local Settings\Application Data\softphone.log Vista, 7: C:\Users\{user}\AppData\Local\softphone.log Mac: /Users/{user}/Library/Application Support/softphone.lo[/font]g where [font=Courier New]{user}[/font] is the Windows or Mac user id. Thanks, Thomas

Thomas Vanier 2012-05-15T13:30:13Z Pi-Feng Lin http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5727729 2012-05-14T23:55:44Z 2012-05-14T23:55:44Z

I have the sample problem. Can someone help? BTW my UCM version is System version: 7.1.3.20000-2. Could this UCM work with the development tool? Thank you!

Pi-Feng Lin 2012-05-14T23:55:44Z Wooi Kwan Tan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5459231 2012-04-01T12:53:33Z 2012-04-01T12:53:33Z

When I use sample.html, I am able to login successfully and the device "ECPwooitan" is shown in the Device. When I click on the connect button, I get the "Unable to login: Login Error eUnknownFailure" error. Can anyone help me to troubleshoot or rectify this? Thank you

Wooi Kwan Tan 2012-04-01T12:53:33Z