Jabber and Extension Mobility http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=6157725 2013-05-26T03:03:59Z 2013-05-26T03:03:59Z Christophe Baehr http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6412628 2012-09-03T14:10:28Z 2012-09-03T14:10:28Z

Hi Thomas, Thanks for your answer. It seems that we resolve the issue. It was a problem with CTI control rights on the CUCM. Thanks again Regards Christophe

Christophe Baehr 2012-09-03T14:10:28Z Thomas Vanier http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6352975 2012-08-27T10:38:01Z 2012-08-27T10:38:01Z

Hi Christophe, What OS/browser/plugin are you running ? Could you send a fresh softphone.log to [email=jabbersdk-support@cisco.com]jabbersdk-support@cisco.com[/email] ? I am not very familiar with extension mobility, a few things to check: [1] Is CUCM 10.248.127.140 running the TFTP service ? [2] In CUCM admin, open the user page. Is the "allow control of device from CTI" checkbox ticked (Extension Mobility section) ? [3] If done manually, verify the configuration of device "DP_dts8" in CUCM ? Any other similar device to compare with ? [4] Any firewall or network configuration which would block TFTP (port 69) and/or HTTP (port 6970) between the client and CUCM ? [5] Can you successfully login to the same CUCM, same user, in softphone mode and/or deskphone mode controlling a different device (ex: hard phone) ? Cheers, Thomas

Thomas Vanier 2012-08-27T10:38:01Z Christophe Baehr http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6354536 2012-08-27T08:13:34Z 2012-08-27T08:13:34Z

Hi Adrienne, The error message is in the 1st message of this topic : cannot get config file result=68 TFTP: File Not Found 09-Jul-2012 16:24:25,015 +0200 DEBUG [0x000011c8] csf.ecc: insecureRetrieveConfig() failed to retrieve file tftp://10.248.127.140/DP_dts8.cnf.xml, try next server Christophe

Christophe Baehr 2012-08-27T08:13:34Z Adrienne Moherek http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6344787 2012-08-24T16:39:22Z 2012-08-24T16:39:22Z

Hi Christophe, When you try to place a call, what error do you get? Thanks, Adrienne

Adrienne Moherek 2012-08-24T16:39:22Z Christophe Baehr http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6316586 2012-08-20T22:23:48Z 2012-08-20T22:23:48Z

Hi Adrienne, We would like to control a Device Profile which is logged on an IpPhone through the Jabber Web Communicator Plugin. When you enter the credential on Jabber Web Communicator and select Deskphone control (not softphone), the software check which device your user is supposed to control. So it returns the User Device Profile (already logged in with Extension Mobility on a random phone). If you select this UDP and then connect, you're supposed to place call through Jabber Web Communicator (with the Device Profile) After many tries, it doesn't seem to be supported. Any idea, or feature roadmap ? Thank you Regards Christophe

Christophe Baehr 2012-08-20T22:23:48Z Adrienne Moherek http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6316515 2012-08-20T21:40:18Z 2012-08-20T21:40:18Z

Hi Christophe, Can you explain to me what you mean by controlling a device? What do you have in mind? Here is documentation on extension mobility: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsem.html#wpxref51829 Thanks, Adrienne

Adrienne Moherek 2012-08-20T21:40:18Z Christophe Baehr http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6157724 2012-07-23T17:11:47Z 2012-07-23T17:11:47Z

Hello,   Is-it possible to control a device when using extension mobility ?   When selecting a device profile I received this error :   cannot get config file result=68 TFTP: File Not Found 09-Jul-2012 16:24:25,015 +0200 DEBUG [0x000011c8] csf.ecc: insecureRetrieveConfig() failed to retrieve file tftp://10.248.127.140/DP_dts8.cnf.xml, try next server   Thanks in advance, Christophe

Christophe Baehr 2012-07-23T17:11:47Z