RE: The web browser IE crashs when the page with API code is loaded http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=6287188 2013-05-24T04:41:29Z 2013-05-24T04:41:29Z David Nguyen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9586261 2012-12-19T21:17:50Z 2012-12-19T21:17:50Z

Hi Andy, Please make sure that you uninstall the old plugin completely and reboot before install the new MR2 plugin. We have customers who reported similar crash and still not resolved when they didn't completely uninstall the old plugin. MR2 should resolve many IE9 crashe issues. Regards, David

David Nguyen 2012-12-19T21:17:50Z Ting-Hao Chen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9570569 2012-12-19T16:38:16Z 2012-12-19T16:38:16Z

Andy, Please send it to [url=mailto:jabbersdk-support@cisco.com]jabbersdk-support@cisco.com[/url] Thanks, Howard

Ting-Hao Chen 2012-12-19T16:38:16Z Andy SHAO http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9568633 2012-12-19T16:30:36Z 2012-12-19T16:30:36Z

Hello Howard, Yes, We are using the Windows 7 Chinese edition and IE chinese. I tried three Windows 7 computers with MR2 client and got the same result. I can send the log. But, Where can I put it? Thank you! Andy

Andy SHAO 2012-12-19T16:30:36Z Ting-Hao Chen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9532566 2012-12-18T20:41:35Z 2012-12-18T20:41:35Z

Andy, Yes, you can use the old SDK with new plugin. But, we will be still insteresting to know why it happen on your machine. Could you please send me the log? Are you using Chinese OS/IE? Thanks, Howard

Ting-Hao Chen 2012-12-18T20:41:35Z Andy SHAO http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9439422 2012-12-17T01:40:58Z 2012-12-17T01:40:58Z

Hello Howard, Thanks for your reply. I tried to upgrade and new installation Jabber Web MR2 plug-ins on three machines and got the same situation with MR2 SDK sample.html. These machines are Internet Explorer 9.0.12 (9.0.8112.16461) on MS-Windows 7 64 bits SP 1 and lastest updates. But, It's work that The web browser with Jabber Web MR2 plugin connect to the older version Jabber SDK MR1 and the softphone.log is generated. Can I develop the our code with  older version Jabber SDK MR1 and Jabber Web MR2 and run to production ? Thank you! Andy  

Andy SHAO 2012-12-17T01:40:58Z Ting-Hao Chen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9378856 2012-12-14T17:07:38Z 2012-12-14T17:07:38Z

Andy, The log didn't get generated meaning the plug-in never been loaded...Is this the new installation, or the upgrade? What OS are you using? Can you see the plugin loaded in the browser add-on list? What's the version that is list? Thanks, Howard

Ting-Hao Chen 2012-12-14T17:07:38Z Shi Jie Ng http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9318612 2012-12-13T05:38:42Z 2012-12-13T05:38:42Z

[quote=Andy SHAO]Hello Howard. Here is my result for MR2. I have removed the MR1 and have installed the MR2 on the same machine. But, I found the the Jabber web plugin MR2 is not initialized in the IE9 and Chrome, Becasue I try to login at the page sample.html and cannot get any response at this page. Also, The file sofrphone.log is not created in the path C:\Users\Andy Shao\AppData\Local. Do you have any suggestion for me ? Thank you! Andy  [/quote]   Hi Andy, MR2 worked fine for me.  Are you using the latest SDK from http://developer.cisco.com/web/jabber-developer/get-started1 ?   You might also wanna try restarting your computer after installing MR2? [quote] If you have previously downloaded an older version of the browser plugin, you will need to uninstall it first before installing the newer version. You may have to restart your computer afterward. [/quote]          

Shi Jie Ng 2012-12-13T05:38:42Z Andy SHAO http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9317411 2012-12-13T04:49:54Z 2012-12-13T04:49:54Z

Hello Howard. Here is my result for MR2. I have removed the MR1 and have installed the MR2 on the same machine. But, I found the the Jabber web plugin MR2 is not initialized in the IE9 and Chrome, Becasue I try to login at the page sample.html and cannot get any response at this page. Also, The file sofrphone.log is not created in the path C:\Users\Andy Shao\AppData\Local. Do you have any suggestion for me ? Thank you! Andy  

Andy SHAO 2012-12-13T04:49:54Z Shi Jie Ng http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9315282 2012-12-13T02:52:16Z 2012-12-13T02:52:16Z

Thanks Howard, Your prompt response is appreciated. We'll get back to you once we tested MR2  Raven

Shi Jie Ng 2012-12-13T02:52:16Z Andy SHAO http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9314879 2012-12-13T01:59:56Z 2012-12-13T01:59:56Z

Hello Howard, Thanks for your response. We'll try the new web browser plug-ins MR2 and feedback the result. Andy  

Andy SHAO 2012-12-13T01:59:56Z Ting-Hao Chen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9298956 2012-12-12T16:02:03Z 2012-12-12T16:00:44Z

There is a latest [url=http://www.cisco.com/cisco/software/release.html?mdfid=283882159&softwareid=283995793&release=9.0(1)&relind=AVAILABLE&rellifecycle=&reltype=latest]MR2 release[/url] which address this crashing issue. Update your plugin should solve the problem Howard

Ting-Hao Chen 2012-12-12T16:00:44Z Shi Jie Ng http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9288864 2012-12-12T10:04:21Z 2012-12-12T10:04:21Z

Hi Andy, Did you manage to resolve this issue? I'm hitting the same problem as you did... Is there any update regarding this issue?   [u]My Current Setup[/u] OS: Windows 7 (64bit) Jabber Web Communicator: MR1 CUCM: 9.0 Browser: Internet Explorer 9.0.8112.16241

Shi Jie Ng 2012-12-12T10:04:21Z Andy SHAO http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6491414 2012-09-13T15:58:02Z 2012-09-13T15:58:02Z

Hi Howard, I will prepare the environment to you.Thank you! Andy

Andy SHAO 2012-09-13T15:58:02Z Ting-Hao Chen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6482084 2012-09-12T16:35:54Z 2012-09-12T16:35:54Z

Andy, Could you please send me your code and the environment to me? I will try to reproduce here. Howard

Ting-Hao Chen 2012-09-12T16:35:54Z Andy SHAO http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6479939 2012-09-12T08:49:18Z 2012-09-12T08:49:18Z

Howard, We has write the new code with try and catch. Also The pop-up windows code is removed. But, The IE 9 still crash again. IE8 is work fine. Do you have any suggestion to fix it ? Thank you! Andy

Andy SHAO 2012-09-12T08:49:18Z Andy SHAO http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6456434 2012-09-07T18:48:25Z 2012-09-07T18:48:25Z

Howard, Thanks for your solution. The code is added into our application. It look like work!! But, We will do more tests to make sure it's okay. try { var plugin = new ActiveXObject(‘CiscoSystems.CiscoWebCommunicator’); } catch(e) { } Andy

Andy SHAO 2012-09-07T18:48:25Z Andy SHAO http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6424444 2012-09-05T05:57:49Z 2012-09-05T05:57:49Z

Howard, Thank you! I will modify our code and feedback the result. Andy

Andy SHAO 2012-09-05T05:57:49Z Lorenz Grimm http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6406509 2012-08-31T17:47:17Z 2012-08-31T17:47:17Z

Hi, Adrienne Moherek told me to check the following settings in Internet Explorer: 1) Do you have ActiveX Filtering enabled? 2) Do you have "Run ActiveX controls and plug-ins" enabled? 3) Do you have "Script ActiveX controls marked as safe for scripting" enabled? Point 1 was disabled on my Machine for Local Intranet zone and it seems to be the cause for the crashes. Didn't happend again since I've changed this. Unfotunately ActiveX Filtering is disabled by default for this zone in Internet Explorer 9. Lorenz

Lorenz Grimm 2012-08-31T17:47:17Z Ting-Hao Chen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6389056 2012-08-30T17:00:19Z 2012-08-30T17:00:19Z

Lorenz, Have you checked your ActiveX setting? You have seen issue that's caused by Security setting. Andy, We are looking into the dump files you provided, will update you our finding. Howard

Ting-Hao Chen 2012-08-30T17:00:19Z Andy SHAO http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6400470 2012-08-30T16:51:27Z 2012-08-30T16:51:27Z

Hi Lorenz, Thanks for your suggestion. I will try Firefox 14 and Chrome. But, our application is designed for Internet Explorer 8 and 9. Do you know when it can be solved ? Andy

Andy SHAO 2012-08-30T16:51:27Z