Cannot initialize phone http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=8450757 2013-05-23T15:11:32Z 2013-05-23T15:11:32Z amir gardezi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8458115 2012-11-09T21:21:26Z 2012-11-09T21:21:26Z

I installed the plugin and the sample.html displays correctly but when I try to connect it gives the following error: Unable to login: Login error eCannotConnect. I can connect fine from the web server where the vpn connection is up.

amir gardezi 2012-11-09T21:21:26Z Adrienne Moherek http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8451062 2012-11-09T16:21:55Z 2012-11-09T16:21:55Z

Hi Amir, Have you installed the browser plugin? Please review step 2 from the [url=http://developer.cisco.com/web/jabber-developer/get-started1]getting started[/url] page for information on downloading the browser plugin. Thanks, Adrienne

Adrienne Moherek 2012-11-09T16:21:55Z amir gardezi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8450756 2012-11-09T15:56:21Z 2012-11-09T15:56:21Z

When I try to connect to my web site from another client, I get the following error: [color=#ff0000]ERROR: cannot initialize phone: Plugin not available (code 1) [/color] [color=#ff0000]cwic javascript version is 2.0.3.60643 [/color] [color=#ff0000]plugin upgrade mandatory[/color] I have unzipped the CiscoJabberSDK.zip file on the client and opened the sample.html file in the IE 9 browser - also get the same error. Do I need to do anything else to install the plugin? Thanks.

amir gardezi 2012-11-09T15:56:21Z