Switch from Deskphone to Softphone http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=9885274 2013-05-25T11:46:30Z 2013-05-25T11:46:30Z Christophe Baehr http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10037842 2013-01-08T16:07:27Z 2013-01-08T16:07:27Z

Hi Thomas,   Thanks for your help. We are going to check what's wrong in the logfile. Regarding access from the client, everything is open. We only have the issue when we try to switch from deskphone to softphone. If we connect directly with softphone enabled it works great.   Regards Fabian

Christophe Baehr 2013-01-08T16:07:27Z Thomas Vanier http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10037365 2013-01-08T15:30:27Z 2013-01-08T15:30:27Z

Hi Fabian, In softphone mode, the Jabber SDK requires a specific device configured in CUCM to successfully SIP register. The device must be of type CSF (Cisco Unified Services Clients Framework). Default device name is ECP{user} by convention, where {user} is the CUCM end user id passed to the registerPhone function. A different device can be selected by the application by specifying a "devicesAvailable" callback to registerPhone (see the cwic API documentation). In order to register in softphone mode, the Jabber SDK first downloads the device configuration over TFTP (port 69) or HTTP (port 6970). Are these protocols/ports allowed between your client and CUCM ? You should find more details about the exact error in your local softphone.log under C:\Users\{wuser}\AppData\Local, where {wuser} is the Windows user is. Hope this helps, Thomas

Thomas Vanier 2013-01-08T15:30:27Z Christophe Baehr http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9885273 2013-01-03T15:47:19Z 2013-01-03T15:47:19Z

Hi,   We are currently troubleshooting our application based on Jabber SDK and we're facing problem when trying to switch from Deskphone Mode to Softphone Mode. We can see a "Tftp fetch error" in our console. Could you please help us on that please ?   Regards Fabian

Christophe Baehr 2013-01-03T15:47:19Z