Jabber use cases

QUAD

At Cisco, the pervasive UC capabilities you'll find in our own Enterprise Social software tool - Cisco Quad - have been incorporated using the Jabber web tool kit.

We used the tool kit in exactly the same way you would: we didn't change anything or do anything different.

Take a look at this video to see Cisco Quad users take advantage of the Jabber technology to see who's available and simply click to IM, call, or launch a WebEx session anytime, from anywhere, all from within the browser with no need for an installed desktop client.

 

 

Salesforce Integration

We've put together a 5 minute proof-of-concept demo showing how you could incorporate jabber within a CRM application – in this example, salesforce.com.

Take a look and see how call control, presence and IM can be integrated within the application to provide a seamless operation.

A video call is enabled as a result of the voice call, using the new version of the Voice & Video SDK.

 

 

SAP Streamworks

Here's an example of how we've combined the APIs available from SAP StreamWorks - an open- social based container - with the Jabber web tool kit APIs, to integrate real-time communications within the StreamWorks project management tool.

The user can look at a project and filter information by open action items and their owner. With functionality enabled by the Jabber web tool kit, they can now also search for an available action owner by their presence status, and can initiate click-to-communicate capabilities: all-in-all, they can find the action item owners, see if any are available, initiate a discussion with one or more of them, hold a video call (the functionality for which will be available to you soon) and resolve the issue, all from the web browser!

 

 

Esnatech's Gmail Integration solution

Esnatech have developed a middleware solution - Office-LinX™ Cloud Connect Edition for Cisco Unity Connection - developed using the Jabber web tool kit to offer rich integration of enterprise IPT into Gmail and Google Apps, elegantly enabling Cisco customers to bring together disparate IPT vendor components into a Gmail account with a seamless user experience.

• Single inbox: Voice messages in Cisco Unity Connection are synchronized in Google Gmail and VMware Zimbra.
• Convenience: Users can read, listen, respond, and manage messages right within Gmail, Zimbra or from their native email client on their mobile devices.
• Security: Secure and private message controls are supported in Gmail and Zimbra
• Easy administration: Automated provisioning of Cisco Unity Connection users with easy to use configuration wizards.

The product uses overlays wherever possible keeping the user in the application rather than just having a sidebar widget or desktop application for a richer user experience.

The solution offers rich contextual content overlays into Gmail by dipping into the content (documents, messages) for click to dial and enhanced services. For example providing voicemail into Gmail, they've used overlay buttons for outdial, reply and forward.

Esnatech leveraged the Unity Connection Voice Mail API and User Provisioning API to make integrating a Connection server to their product's server - Office-Linx - fully automated. The Office-Linx server pulls all relevant user data and makes any needed changes to subscriber settings via the CUPI API.

Take a look at the Esnatech site for more information together with a video showing the integration.