itle='Frequently asked questions'>>

Message Board #

Link to Forum Discussion ==> Forum Discussion

Overview #

API Overview

Basic API operations #

The basic call operations are: Make a call, check call connected status and hangup. The Call object is used to convey information about a call (see API XSD's). When making a call, the fields used are:

• number - the only field that does not have a default value. User's with the system administrator role can call any number, but end users can only call numbers that don't violate their associated call restriction table based on their class of service
• maximumRings - defaults to 4.
• mediaSwitchObjectId - for end users defaults to the phone system associated with the user. For users that do not have an associated phone system (e.g. administrators), the phone system marked as the default TRAP phone system is used.

Once a call has been placed, a client can get server information about the call, most importantly the connected status.