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playTone API not responding to volume parameter

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We are trying to use the the playTone API on the Media Manager class to play tones on the device as follows:
 
Manager.playTone(ToneControl.C4 + 12, 1000, parameters.volume);
 
It does play a tone but always seems to play it at the same volume even though we have tried various values from 0 to 100.
 
On the call today Conrad mentioned that there was a concept of minimum volume that is controlled by the administrators - is it possible that this is preventing the application from requesting a lower volume, or is it possible that it is a firmware bug?
 
 

Can you confirm the phone model and firmware version in use?  Can you confirm the minimum volume setting for the device, and if modifying it has any effect?

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