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9951, 9971 Terminal Restricted

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9951, 9971 Terminal Restricted
Answer
4/14/10 2:49 PM
Hello,
 
We try to run our JTAPI application (running in super provider mode) but for the new SIP based 9951, 9971 we always get the error 'Terminal is restricted' when trying to add CallObserver.
 
We have checked the terminals have 'Allow Control of Device from CTI' checked and they are not in Extension Mobility mode.
 
Do somebody have had the same issue ?
 
jmlacoste
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RE: 9951, 9971 Terminal Restricted
Answer
4/14/10 8:24 PM as a reply to Jean-Marc Lacoste.
Add 'Standard CTI Allow Control of Phones supporting Connected Xfer and conf' role to the application/end user and retry. This is in addition to 'Standard CTI Enabled' role. Please refer to developer guide for details.
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RE: 9951, 9971 Terminal Restricted
Answer
4/14/10 9:54 PM as a reply to Mohan Potluri.
Thanks it works now !
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RE: 9951, 9971 Terminal Restricted
Answer
10/30/12 7:26 AM as a reply to Mohan Potluri.
Thanks a lot, very useful answer!
Martin
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