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SuperProvider with IPPhone, not in registered state
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Stefania Oliviero
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SuperProvider with IPPhone, not in registered state
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10/3/12 8:51 AM
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Hi to all, I'm trying to test the SuperProvider feature to check the iphone's status and retrieve the IP Adress.
I created on CUCm an applicationUser with Standard CTI Allow Control of all Devices.
Then in my test application I created the Terminal (7970) with the following statements:
term = provider.createTerminal("SEP001E4A0C7F93");
term.addObserver(this);
I rightly received the CiscoTermCreatedEv and the CiscoTermInServiceEv events, but the Terminal never goes on Registered State, so I can't retrieve its IP Address.
IpPhone is rightly registered on the CUCM.
What can I do ?
Thanks.
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Abhishek Malhotra
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RE: SuperProvider with IPPhone, not in registered state
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10/16/12 4:24 PM as a reply to Stefania Oliviero.
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What CUCM / JTAPI Version are you using?
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Surapong Niramoncherdchai
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Automatic reply: New Message from Abhishek Malhotra in Cisco JTAPI (JTAPI)
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10/16/12 4:25 PM as a reply to Abhishek Malhotra.
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Dear Sender, I'm on Business trip during Oct 14 to Oct 19. During this period I will have limit access both email and phone. I'm apologized for any delay response.
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Vijendra Dwivedi
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Automatic reply: New Message from Abhishek Malhotra in Cisco JTAPI (JTAPI)
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10/16/12 4:25 PM as a reply to Abhishek Malhotra.
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On PTO today 10/12/2012
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Stefania Oliviero
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RE: SuperProvider with IPPhone, not in registered state
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10/22/12 8:52 AM as a reply to Abhishek Malhotra.
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Abhishek Malhotra:
What CUCM / JTAPI Version are you using?
8.5.1.10000-26.
Any idea ?
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Abhishek Malhotra
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RE: SuperProvider with IPPhone, not in registered state
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10/22/12 11:30 AM as a reply to Stefania Oliviero.
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Have you registered feature that enables register/unregister event for a terminal?
Application needs to use registerFeature api to register feature "CiscoFeatureID. TERMINAL_REGISTER_UNREGISTER_EVENT_NOTIFY" in order to get CiscoProvTerminalRegisteredEv/CiscoProvTerminalUnRegisteredEv events when device registers/unregister.
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Stefania Oliviero
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RE: SuperProvider with IPPhone, not in registered state
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10/23/12 12:50 PM as a reply to Abhishek Malhotra.
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Device I try to test, is already registered.
However I try to register tge above provider feature, but still it doesnt'work.
My snippet code is the following:
String providerString = providerName + ";login=" + login + ";passwd=" + passwd; //;appinfo=CiscoSoftphone
provider = (CiscoProvider) peer.getProvider ( providerString );
provider.addObserver ( this );
Thread.sleep(1000);
provider.registerFeature(CiscoProvFeatureID.TERMINAL_REGISTER_UNREGISTER_EVENT_NOTIFY);
Thread.sleep(1000);
CiscoProviderCapabilities cap = (CiscoProviderCapabilities) provider.getCapabilities();
if (cap.canObserveAnyTerminal()) {
term = provider.createTerminal("SEP1C17D3C35DC8");
term.addObserver(this);
if (term.isRegistered()) {
println("Device registered: " + term.getName());
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