David Staudt | Are you referring to the Jabber SDK voice/video API? http://developer.cisco.com/web/jabber-developer/voice-overview If so, here is a small checklist of items that need to be in place:
- Install the Jabber SDK voice/video plugin into your browser - Enable the CTI Manager service on UCM - Configure a user on UCM, ensure they have the appropriate CTI permissions/roles assigned - Associate the user to a device which supports CTI control (and is not CTI disabled/restricted) - Pass the user credentials and CTI Manager server IP into the SDK to establish the CTI connection
The sample.html application in the SDK is a good way to see the basic usage for softphone/deskphone mode. |
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