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what is Reason
Answer
6/14/12 2:04 PM
Hi,
 
Please Help me.
 
 
What is the reason of the following Exception-:
com.cisco.jtapi.PlatformExceptionImpl: Monitor request failed with cause:com.cisco.cti.client.CCNException
and this exception raise when I am going to call the  startMonitor method on CiscoRTPOutputStartedEv event.
 
 
 
Thanks & Best Regards
Vinay
 
 
 
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RE: what is Reason
Answer
8/16/12 11:48 AM as a reply to javavinay88 (simulated).
There could be several reasons for this. What is the errorCode with exception(you can get it via getErrorCode() method on exception)?
Also, please refer to Cisco Monitoring&Recording feature documentation to ensure you have correct configuration.
Have a quick check at following:
1. Application user has Call Monitoring privileges (Added to User Group: Standard Allow Call Monitoring)
2. Monitor Target Device has Built in Bridge Enabled.
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