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JTAPI monitoring of hunt lists

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JTAPI monitoring of hunt lists
Answer
8/23/10 11:34 PM
Hi Team,
 
We have a callcentre setup with Genesys as the routing engine and Cisco UCM 7.1 as the phone system.
 
One of the business requirement has the team configure a hunt list which broadcasts the call to a group of phones. The T server can see that the call goes to hunt pilot and after 14 seconds , it sees the call answered on one of the hunt list members.
 
Because of the delay, the T server abandons the call and does not monitor the call.
 
Is this because Cisco UCM does not support monitoring of hunt lists on JTAPI interface ?
 
Regards
Rajesh
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RE: JTAPI monitoring of hunt lists
Answer
8/23/10 11:39 PM as a reply to Rajesh Avadhoot Karmalkar.
Observing hunt list members is supported in CUCM 8.0 and higher versions. This feature is not implemented/supported in JTAPI in earlier releases.
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RE: JTAPI monitoring of hunt lists
hunt group hunt pilot
Answer
6/13/12 3:56 PM as a reply to Rajesh Avadhoot Karmalkar.
Hi guys,
 
Is there any possibility to get distribution algorithm type of Hunt Group? Actually I want to get information via JTAPI whether the Hunt Group is using Broadcast or other algorithm.
 
Is it possible? 
 
Thanks!
 
Zoltan
 
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RE: JTAPI monitoring of hunt lists
Answer
6/13/12 4:43 PM as a reply to Roland Russwurm.
No.
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RE: JTAPI monitoring of hunt lists
Answer
6/13/12 4:48 PM as a reply to Roland Russwurm.
Typically that type of config/provisioning information can be obtained via the AXL SOAP interface:
 
http://developer.cisco.com/web/axl/home
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