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Unknown CCN Exception 0x8ccc00e7

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There is a stack trace for this exception:
 

<pre class="code-java" style="font-family: monospace; font-size: 1.2em; padding: 0px; margin: 0px;">com.cisco.jtapi.PlatformExceptionImpl: Start Recording request failed: com.cisco.cti.client.CCNException
at com.cisco.jtapi.TerminalConnectionImpl.startRecording(CTQF)
</pre>


I've found some docs about CCNExceptions like 


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00808d640f.shtml


but cannot find description of exception with code 0x8ccc00e7. 


Exception caught using CCM 6.1.1.


Can anybody point me to newer docs or maybe can describe this exception?

Doing a google search for the hex value would have got you the link you were looking for emoticon
 
http://developer.cisco.com/web/jtapi/wikidocs/-/wiki/Main/Error%20Code
 
This is a generic "Recording Failed" exception.
 

Hehe, google find nothing on 8CCC00E7 but find some pages on 0x8CCC00E7.

Thank you, Joseph.

You might want to enable client side JTAPI traces or even go as far as enabling CTI Traces on the CCM itself.
There's a bunch of errors that you can only truly figure out if I look at the big picture versus just the CCM exception emoticon