Hi,
 
We are facing issue with StartRecording. My CUCM configurations are as below -
CUCM version - 8.0.2
Both phones are 7942G
Phone 1 DN - 2077
Phone 2 DN - 2069
 
Both 2077 and 2069 are CTI enabled line.
 
StartRecording works for inbound or outbound calls on 2077 & 2069 if calling number or called number are internal or external number but for internal number recording shouldn't be enabled for other party.
 
When we are testing for call between 2077 & 2069, StartRecording API gets failed. I tried to test the scenario using Cisco JTAPITestTool.jar, result is same. I also tried by setting the "Automatic Recording" for both Dns and given recording profile DN as hunt plot DN which has 6 DNs.
 
Is there any known issue with recording feature?
 
Thanks & Regards,
Umesh

Thanks Abhishek.
 
All phones in hunt group are in auto answer mode so answer within 5 sec is not the case. I am attaching trace from JTAPTTestTool. There is no exception thrown by StartRecording API. StartRecording API returns success but immediately comes CiscoTermConnRecordingEndEv event with cause 47. Sometimes CiscoTermConnRecordingStartEv doesn't come.
 
CallID: 407043/1 ::  Event: CiscoTermConnRecordingStartEv : Terminal: SEPB4A4E329391B :: CurrentCalledAddress: 62088 :: CurrentCallingAddress: 2077 :: No LastRedirectedPartyAddress :: Cause : CAUSE_NORMAL :: No CalLCtlCause :: CiscoCause: CAUSE_INVALIDIECONTENTS :: CiscoFeatureReason: REASON_NORMAL :: CiscoEvent: CiscoTermConnRecordingStartEv
CallID: 407043/1 ::  Event: CiscoTermConnRecordingTargetInfoEv : Terminal: SEPB4A4E329391B :: CurrentCalledAddress: 62088 :: CurrentCallingAddress: 2077 :: No LastRedirectedPartyAddress :: Cause : CAUSE_NORMAL :: No CalLCtlCause :: CiscoCause: CAUSE_INVALIDIECONTENTS :: CiscoFeatureReason: REASON_NORMAL :: CiscoEvent: CiscoTermConnRecordingTargetInfoEvCiscoTermConnRecordingTargetInfoEv
CallID: 407043/1 ::  Event: CiscoTermConnRecordingEndEv : Terminal: SEPB4A4E329391B :: CurrentCalledAddress: 62088 :: CurrentCallingAddress: 2077 :: No LastRedirectedPartyAddress :: Cause : Other: 47 :: No CalLCtlCause :: CiscoCause: CAUSE_NOERROR :: CiscoFeatureReason: REASON_NORMAL :: CiscoEvent: CiscoTermConnRecordingEndEv

I executed one more case, removed one phone from provider i.e. now 2077 is monitored phone and 2069 in noram phone (recording disabled, BIB is default, CTI is unchecked, removed from application user) but startRecording still fails.
 
Now i will try by deleting DN (2069) from CUCM and also respective device from CUCM.
 
My "JTAPI Preferences" is not running as "jtprefsFrame" class file is missing. I tried by re-installing "CiscoJTAPIClient.exe" but result is same. I downloaded CiscoJTAPIClient.exe from CUCM 8.0.2.
 
 
Regards,
Umesh

Attachments:

Hi Umesh,
 
There is a service parameter for G722, can you please check if it is set to "Enabled for all phones other than recording phones"
 
Regards,
Abhishek