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conference call
Answer
3/7/12 11:44 PM
Here is my scenerio:
1. Phone A calls Phone B
2. Phone A is parked
3. Phone B calls Phone C
4. Phone B conferences Phone A, B, C
5. Phone B drops out of the conference
 
My question is about steps 4 and 5.  I am unable to conference the calls together.  I get the following exception, "com.cisco.jtapi.PlatformExceptionImpl: Conference controller is not set and could not find a suitable TerminalConnection." What is the proper way of conferencing the calls together and then allow Phone B to drop out of the coference without dropping the conference connection between Phone A and Phone C?
 
Thanks
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RE: conference call
Answer
3/8/12 9:18 AM as a reply to Scott Belnap.
Don't park A, try put on hold, i'm doing that way and it works fine.
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RE: conference call
Answer
3/12/12 9:43 PM as a reply to Nuno Magalhaes.
Don't park A, try put on hold, i'm doing that way and it works fine.

I need to park A because a CTIport needs to conference the calls together.
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RE: conference call
Answer
3/13/12 10:49 AM as a reply to Scott Belnap.
I'm not sure, but you can make a conference in a cti port, cti ports are very limited. You have to make the conference on a phone and transfer to cti port. You can use a sip device instead of cti port, and with sip device you can make the conference.
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RE: conference call
Answer
3/13/12 5:17 PM as a reply to Nuno Magalhaes.
CTI ports are full featured - you may be thinking of CTI route points, which do not support all operations, including conference.
 
Call park is definitely not the prelude to a conference for phones or CTI ports - please use hold.  You can check the JTAPI developer guide for detailed call flows for various scenarios including conference that may be helpful.
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RE: conference call
Answer
3/15/12 4:08 AM as a reply to David Staudt.
1. You dont need to park a call, ou dont need to do anything, it will automatically hold when you place a second call. This will work if you configure a CTI port line simulatineous call for 2 or more.

2. You need to call a setConferenceController method for each call that you want to conference. This controllers must be at the same terminal.
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