« Back to Cisco JTAPI Questions

Matching calls on CISCO JTAPI and CTIOS

Combination View Flat View Tree View
Threads [ Previous | Next ]
toggle
Matching calls on CISCO JTAPI and CTIOS
callid cti jtapi connectioncallid icmenterpriseuniqueid
Answer
3/23/12 2:07 PM
Hello,
 
I have an aplication which connects to JTAPI API on CUCM and CTIOS in IPCC and i need to match calls between these two APIs.
 
In JTAPI each call has a callId field (example: 7527/1) and in CTIOS each call has the following fields: ConnectionCallID (16784743), UniqueObjectID (call.5000.16784743.210) an ICMEnterpriseUniqueID(icm.150196.295). None of CTIOS fields match callId from JTAPI.
 
How can one get JTAPI callId from CTIOS call so one can be certain that call objects obtained from different APIs represent the same call?

You can get a call in JTAPI by ConnectionCallId using Provider.getCall method.