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Timeout Exception when creating CTI Route Point on CUCM 8.6

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Timeout Exception when creating CTI Route Point on CUCM 8.6
Answer
4/3/12 5:59 AM
Hello,
We have several times an issue when creating dynamically a CTI Route Point, (super user mode) using createTerminal() method, on CUCM 8.6 (8.6.2.20000(2) or 8.6.2.29000.
We get a com.cisco.cti.client.TimeoutException , after a real timeout of 30s. Sometimes we have had the same error with CTI Ports.
The same code is running fine on CUCM 8.5. There is no timeout error if the CTI Route Point is associated with the Application User.
Does anybody has had the same issue ? Is there a solution ?
Best regards,

jmlacoste
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RE: Timeout Exception when creating CTI Route Point on CUCM 8.6
Answer
4/3/12 8:29 PM as a reply to Jean-Marc Lacoste.
Not aware of any endemic issues.  If there are multiple nodes it would be good to ensure they are all communicating properly and DB replication is working.  Next step would be to look at detailed JTAPI and CTI Manager logs, ideally via opening a CDN Developer Support case.
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RE: Timeout Exception when creating CTI Route Point on CUCM 8.6
Answer
5/14/12 1:28 PM as a reply to Jean-Marc Lacoste.
We have had the same timeout Exception when creating CTI ports.

We have found that the error was avoided when the CTI port's name was changed to use Upper case only !

jmlacoste
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