Cisco CTI Supported Device Matrix - Wiki
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Cisco CTI Supported Device Matrix
CTI (TAPI/JTAPI) Supported Device Matrix
Last update 04/20/12
| Device/Phone Model | SCCP | SIP | Remarks |
| Analog Phone | XX | Limitations for this device described at: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/4_1_3/developer/jtdevch1.html#wp1029269 | |
| Cisco 12 S | XX | End of Software Maintenance Release 2001 | |
| Cisco 12 SP | XX | End of Software Maintenance Release 2001 | |
| Cisco 30 SP+ | XX | End of Software Maintenance Release 2001 | |
| Cisco 3905 | XX | XX | Not a CTI Supported Device |
| Cisco 3911 | NA | NA | Not a CTI Supported Device |
| Cisco 6901 | XX | XX | SIP devices require firmware update 9.1(1) available on Cisco.com |
| Cisco 6911 | XX | XX | SIP devices require firmware update 9.1(1) available on Cisco.com |
| Cisco 6921 | XX | XX | phoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com |
| Cisco 6941 | XX | XX | phoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com |
| Cisco 6945 | XX | XX | phoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com |
| Cisco 6961 | XX | XX | phoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com |
| Cisco 7902 | XX | End of Software Maintenance Release 2007 | |
| Cisco 7905 | XX | End of Software Maintenance Release 2007 | |
| Cisco 7906 | XX | XX | |
| Cisco 7910 | XX | End of Software Maintenance Release 2007 | |
| Cisco 7911 | XX | XX | |
| Cisco 7912 | XX | End of Software Maintenance Release 2007 | |
| Cisco 7914 Sidecar | XX | End of Software Maintenance Release 2010 | |
| Cisco 7915 Sidecar | XX | XX | |
| Cisco 7916 Sidecar | XX | XX | |
| Cisco CKEM Sidecar | XX | XX | Not a CTI Supported Device |
| Cisco 7920 | XX | End of Software Maintenance Release 2008 | |
| Cisco 7921 | XX | ||
| Cisco 7925 & 7925-EX | XX | ||
| Cisco 7931 | XX | XX | CTI supported only if roll-over is disabled. Starting with 7.1 this device is supported when corresponding role is added to user |
| Cisco 7935 | XX | End of Software Maintenance Release 2005 | |
| Cisco 7936 | XX | End of Software Maintenance Release 2011 | |
| Cisco 7937 | XX | ||
| Cisco 7940 | XX | End of Software Maintenance Release 2011 | |
| Cisco 7941 | XX | XX | |
| Cisco 7941G-GE | XX | XX | End of Software Maintenance Release 2009 |
| Cisco 7942 | XX | XX | |
| Cisco 7945 | XX | XX | |
| Cisco 7960 | XX | End of Software Maintenance Release 2011 | |
| Cisco 7961 | XX | XX | |
| Cisco 7961G-GE | XX | XX | End of Software Maintenance Release 2009 |
| Cisco 7962 | XX | XX | |
| Cisco 7965 | XX | XX | |
| Cisco 7970 | XX | XX | End of Software Maintenance Release 2009 |
| Cisco 7971 | XX | XX | End of Software Maintenance Release 2009 |
| Cisco 7975 | XX | XX | |
| Cisco 7985 | XX | End of Software Maintenance Release 2011 | |
| Cisco 8941 | XX | ||
| Cisco 8945 | XX | ||
| Cisco 8961 | XX | phoneSetDisplay() interface is not supported | |
| Cisco 9951 | XX | phoneSetDisplay() interface is not supported. | |
| Cisco 9971 | XX | phoneSetDisplay() interface is not supported. | |
| Cisco E20 | XX | Not a CTI supported device | |
| Cisco EX60 | XX | Not a CTI supported device | |
| Cisco EX90 | XX | Not a CTI supported device | |
| Cisco CTS 500 | XX | Not a CTI supported device | |
| Cisco CTS 500-32 | XX | Not a CTI supported device | |
| Cisco CTS (All Other Models) | XX | Not a CTI supported device | |
| Cisco ATA 186 | XX | Limitations for this device described at: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/4_1_3/developer/jtdevch1.html#wp1029269 | |
| Cisco ATA 187 | NA | NA | Not a CTI supported device |
| Cisco ATA 188 | NA | NA | Not a CTI supported device |
| Cisco Cius | XX | CTI support added in release 8.5(1) phoneSetDisplay() interface is not supported XSI interface is not supported. Silent Monitoring/Recording is not supported | |
| Cisco IP Communicator | XX | XX | CTI support added in release 7.1(2) |
| Cisco Jabber for Windows - Softphone Mode | XX | Requires Unified CM 9.0(1) | |
| Cisco Jabber for Windows - Extend & Connect Mode | NA | NA | Requires Unified CM 9.0(1) and Jabber for Windows 9.1 (FCS Q3CY2012) |
| Cisco Jabber for Windows - Remote Desktop Control Mode | NA | NA | Refer to the device model under remote control to determine CTI support. Click-to-answer requires device speakerphone support. |
| Cisco Jabber for Mac - Softphone Mode | XX | Requires Unified CM 8.6(1) | |
| Cisco Jabber for Mac - Remote Desktop Control Mode | NA | NA | Refer to the device model under remote control to determine CTI support. Click-to-answer requires device speakerphone support. |
| Cisco Jabber for iPad | NA | NA | Not a CTI supported device |
| Cisco Jabber for iPhone | NA | NA | Not a CTI supported device |
| Cisco Jabber for Android | NA | NA | Not a CTI supported device |
| Cisco Unified Personal Communicator - Softphone Mode | XX | XX | CTI support added in release 8.5(1) |
| Cisco Unified Personal Communicator - Remote Desktop Control Mode | NA | NA | Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support |
| Cisco Unified Communications Integration for Microsoft Office Communicator/Lync - Softphone Mode | NA | NA | Not a CTI supported device |
| Cisco Unified Communications Integration for Microsoft Office Communicator/Lync - Remote Desktop Control Mode | NA | NA | Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support |
| Cisco Unified Communications for RTX (CUCRTX) - Softphone Mode | NA | NA | Not a CTI supported device |
| Cisco Unified Communications for RTX (CUCRTX) - Remote Desktop Control Mode | NA | NA | Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support |
| Cisco Web Communicator for Quad - Softphone Mode | NA | NA | Not a CTI supported device |
| Cisco Web Communicator for Quad - Remote Desktop Control Mode | NA | NA | Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support |
| Cisco Unified Communications Integration for WebEx Connect - Softphone Mode | NA | NA | Not a CTI supported device |
| Cisco Unified Communications Integration for WebEx Connect - Remote Desktop Control Mode | NA | NA | Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support |
| Cisco VGC Phone | XX | ||
| VG224 | NA | NA | Not a CTI supported device |
| VG248 | XX | Limitations for this device described at: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/4_1_3/developer/jtdevch1.html#wp1029269 | |
| CTI Port | NA | NA | CTI Supported virtual device that doesn't use SCCP or SIP |
| CTI Remote Device | NA | NA | CTI Supported virtual device that doesn't use SCCP or SIP |
| CTI Route Point | NA | NA | CTI Supported virtual device that doesn't use SCCP or SIP |
| CTI Route Point (Pilot Point) | NA | NA | CTI Supported virtual device that doesn't use SCCP or SIP |
| ISDN BRI Phone | NA | NA | Not a CTI supported device |
Special Firmware Download Instructions:
1. Navigate to http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
2. Select IP Telephony, then IP Phones
3. Navigate to the appropriate IP Phone Model Folder as determined by the device model.
4. After downloading the firmware, please refer to the firmware upload instructions found in the Unified CM Administration guide.
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