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Unspecified error in signIn

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Shahar Mosek

Posts: 1

Join Date: 3/22/11
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Unspecified error in signIn

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10/25/11 3:40 PM

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I have a new system installed. It has a CUCM server and a MediaSense server.
I'm trying to use the MediaSense API, and get stuck with the signIn method (the getAPIVersion method works).
I created a user and group on CUCM with the AXL role.
When I post to the signIn URL with the following parameters:
{
    "requestParameters": {
        "username": "AXLUser",
        "password": "xxxxxxxx"
    }
}
I get back the following:
{"responseMessage":"Failure: An unknown server error occurred. Please try again later.","responseCode":5000}

In the Real Time Monitoring Tool, I see in the ora node the following:
0000000834: 192.168.5.118: Oct 25 2011 16:32:08.249 +0200: %CCBU____________API-6-CAPTURE_SERVICE_ADAPTER_REQUEST: %[request_sent_to_psbu_recorder=http://192.168.5.118:8081/PurgedRecordings]: Request sent to PSBU Recorder
0000000835: 192.168.5.118: Oct 25 2011 16:32:08.305 +0200: %CCBU____________API-6-CAPTURE_SERVICE_ADAPTER_RESPONSE: %[response_received_from_psbu_recorder=<PurgedRecordings>
</PurgedRecordings>
]: Response received from PSBU Recorder
0000000836: 192.168.5.118: Oct 25 2011 16:32:12.706 +0200: %CCBU____________API-6-SESSION_VERIFIER_TASK_INFO: %: Session verification task information
0000000837: 192.168.5.118: Oct 25 2011 16:32:12.727 +0200: %CCBU____________API-6-SESSION_VERIFIER_TASK_INFO: %: Session verification task information
0000000838: 192.168.5.118: Oct 25 2011 16:32:14.716 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest first level: entered function.
0000000839: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest second level: entered function.
0000000840: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer getNextIP: useServer= 0.
0000000841: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 1.
0000000842: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState setServerToBeUsed: serverToBeUsed= 0.
0000000843: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 0.
0000000844: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState incrementServerToBeUsed: serverToBeUsed= 1.
0000000845: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer getIP: server to be used is 192.168.5.118
0000000846: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer hasMoreServers: state counter = 0, serversList size = 1.
0000000847: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest second level: making a(nother) request
0000000848: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest third level: entered function.
0000000849: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest: URL Path being sent to the HttpClient is: http://192.168.5.118:8080/oraconfiguration/authenticationService/authentication/authenticateAPIUser
0000000850: 192.168.5.118: Oct 25 2011 16:32:16.105 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest third level: response received.
0000000851: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest second level: actual makeRequest passed.
0000000852: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7}   LoadBalancer processResponse: entered function
0000000853: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer processResponse: httpResponse is not null.
0000000854: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer processResponse: httpStatusCode is valid.
0000000855: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer processSuccessfulResponse: entered function.
0000000856: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer getNextIP: useServer= 0.
0000000857: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 1.
0000000858: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState setServerToBeUsed: serverToBeUsed= 0.
0000000859: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 0.
0000000860: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState incrementServerToBeUsed: serverToBeUsed= 1.
0000000861: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer getIP: server to be used is 192.168.5.118
0000000862: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer processSuccessfulResponse: resultcode is 5; request needs redirection; now trying 192.168.5.118
0000000863: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer processSuccessfulResponse: exiting function.
0000000864: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer processResponse: exiting function.
0000000865: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer hasMoreServers: state counter = 1, serversList size = 1.
0000000866: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest: state is not null
0000000867: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest second level: state is not done.
0000000868: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer hasMoreServers: state counter = 1, serversList size = 1.
0000000869: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest second level: has no more servers
0000000870: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest: state ip is = 192.168.5.118
0000000871: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest: state httpresponse is = not null
0000000872: 192.168.5.118: Oct 25 2011 16:32:16.109 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest second level: exited function.
0000000873: 192.168.5.118: Oct 25 2011 16:32:16.109 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest first level: OraHttpResponse is not null. returning from function with responseBody.
0000000874: 192.168.5.118: Oct 25 2011 16:32:16.109 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} Result from the command - {"responseMessage":"Failure: An unknown server error occurred. Please try again later.","responseCode":5000}
0000000875: 192.168.5.118: Oct 25 2011 16:32:16.109 +0200: %CCBU____________API-6-AUTH_SERVICE_IMPL_SIGN_IN_RESULT: %[auth_service_impl_sign_in_result={"responseMessage":"Failure: An unknown server error occurred. Please try again later.","responseCode":5000}]: Authentication service impl signIn result

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David Lender

Posts: 8

Join Date: 4/4/08
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RE: Unspecified error in signIn

Answer
11/8/11 3:00 PM as a reply to Shahar Mosek.

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- Confirm if you have added this user as a MediaSense user in MediaSense¿s API User configuration page
- If on UCM, confirm this is an End User and NOT an application user
- Collect logs from RTMT for the ¿Cisco MediaSense Configuration Service¿
- In MediaSense¿s serviceability page, confirm if all services are up & running (¿in service¿)

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Shahar Mosek Posts: 1 Join Date: 3/22/11 Recent Posts	Unspecified error in signIn api Answer 10/25/11 3:40 PM Mark as an Answer Submit Reply with Quote Quick Reply I have a new system installed. It has a CUCM server and a MediaSense server. I'm trying to use the MediaSense API, and get stuck with the signIn method (the getAPIVersion method works). I created a user and group on CUCM with the AXL role. When I post to the signIn URL with the following parameters: { "requestParameters": { "username": "AXLUser", "password": "xxxxxxxx" } } I get back the following: {"responseMessage":"Failure: An unknown server error occurred. Please try again later.","responseCode":5000} In the Real Time Monitoring Tool, I see in the ora node the following: 0000000834: 192.168.5.118: Oct 25 2011 16:32:08.249 +0200: %CCBU____________API-6-CAPTURE_SERVICE_ADAPTER_REQUEST: %[request_sent_to_psbu_recorder=http://192.168.5.118:8081/PurgedRecordings]: Request sent to PSBU Recorder 0000000835: 192.168.5.118: Oct 25 2011 16:32:08.305 +0200: %CCBU____________API-6-CAPTURE_SERVICE_ADAPTER_RESPONSE: %[response_received_from_psbu_recorder=<PurgedRecordings> </PurgedRecordings> ]: Response received from PSBU Recorder 0000000836: 192.168.5.118: Oct 25 2011 16:32:12.706 +0200: %CCBU____________API-6-SESSION_VERIFIER_TASK_INFO: %: Session verification task information 0000000837: 192.168.5.118: Oct 25 2011 16:32:12.727 +0200: %CCBU____________API-6-SESSION_VERIFIER_TASK_INFO: %: Session verification task information 0000000838: 192.168.5.118: Oct 25 2011 16:32:14.716 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest first level: entered function. 0000000839: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest second level: entered function. 0000000840: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer getNextIP: useServer= 0. 0000000841: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 1. 0000000842: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState setServerToBeUsed: serverToBeUsed= 0. 0000000843: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 0. 0000000844: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState incrementServerToBeUsed: serverToBeUsed= 1. 0000000845: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer getIP: server to be used is 192.168.5.118 0000000846: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer hasMoreServers: state counter = 0, serversList size = 1. 0000000847: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest second level: making a(nother) request 0000000848: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest third level: entered function. 0000000849: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest: URL Path being sent to the HttpClient is: http://192.168.5.118:8080/oraconfiguration/authenticationService/authentication/authenticateAPIUser 0000000850: 192.168.5.118: Oct 25 2011 16:32:16.105 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest third level: response received. 0000000851: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest second level: actual makeRequest passed. 0000000852: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer processResponse: entered function 0000000853: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer processResponse: httpResponse is not null. 0000000854: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer processResponse: httpStatusCode is valid. 0000000855: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer processSuccessfulResponse: entered function. 0000000856: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer getNextIP: useServer= 0. 0000000857: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 1. 0000000858: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState setServerToBeUsed: serverToBeUsed= 0. 0000000859: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 0. 0000000860: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} RequestState incrementServerToBeUsed: serverToBeUsed= 1. 0000000861: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer getIP: server to be used is 192.168.5.118 0000000862: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer processSuccessfulResponse: resultcode is 5; request needs redirection; now trying 192.168.5.118 0000000863: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer processSuccessfulResponse: exiting function. 0000000864: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer processResponse: exiting function. 0000000865: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer hasMoreServers: state counter = 1, serversList size = 1. 0000000866: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest: state is not null 0000000867: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest second level: state is not done. 0000000868: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer hasMoreServers: state counter = 1, serversList size = 1. 0000000869: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest second level: has no more servers 0000000870: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest: state ip is = 192.168.5.118 0000000871: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest: state httpresponse is = not null 0000000872: 192.168.5.118: Oct 25 2011 16:32:16.109 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest second level: exited function. 0000000873: 192.168.5.118: Oct 25 2011 16:32:16.109 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} LoadBalancer makeRequest first level: OraHttpResponse is not null. returning from function with responseBody. 0000000874: 192.168.5.118: Oct 25 2011 16:32:16.109 +0200: %CCBU____________API-7-TRACE: {Thrd=http-8443-7} Result from the command - {"responseMessage":"Failure: An unknown server error occurred. Please try again later.","responseCode":5000} 0000000875: 192.168.5.118: Oct 25 2011 16:32:16.109 +0200: %CCBU____________API-6-AUTH_SERVICE_IMPL_SIGN_IN_RESULT: %[auth_service_impl_sign_in_result={"responseMessage":"Failure: An unknown server error occurred. Please try again later.","responseCode":5000}]: Authentication service impl signIn result
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David Lender Posts: 8 Join Date: 4/4/08 Recent Posts	RE: Unspecified error in signIn Answer 11/8/11 3:00 PM as a reply to Shahar Mosek. Mark as an Answer Submit Reply with Quote Quick Reply - Confirm if you have added this user as a MediaSense user in MediaSense¿s API User configuration page - If on UCM, confirm this is an End User and NOT an application user - Collect logs from RTMT for the ¿Cisco MediaSense Configuration Service¿ - In MediaSense¿s serviceability page, confirm if all services are up & running (¿in service¿)
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