ECC Variables via CTIOS Desktop
We are using a third partry CTIOS desktop. This desktop acts as an operator console and when the agent sets a call over to another person the desktop triggers an ICM script. The idea for this script is that it will detect if the called number is busy and if so send the call back to the agent. My problem is that the Desktop application sends five ECC variables to the CTIOS server. These do not appear in the ICM script trriggered by the Desktop. I have been informed that this method works but it has only been implemented on UCCE and IVR whilst I have UCCE 9.0 and CVP 9.0. Any suggestions how I can get this to work?
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