UCCX 8.5.1 - Call Type question
Hello everyone--I'm working with a vendor on a custom dashboard/wallboard solution for our helpdesk folks. One of the issues with the dashboard we have now (a freebie from the VAR that did the UCCX deployment) is that when the agents make an outbound call, it shows them as not ready, but doesn't go the extra step of showing that they're on an outbound call...I'm wondering if there's a way that anyone is aware of to tap into the database and pull in that additional information? I know it's in the historical reports (call type i think...), but wasn't sure if it's something that can be done in real-time. any advice is appreciated.
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