For development issues and questions that cannot be addressed through these services, CDN also offers members the ability to open support cases with our development engineering team utilizing Cisco’s case tracking application.

For CDN Community Members: This service is available as an annual fee-based subscription. Pricing: This fee varies by theater.

For CDN Technology Partners: This service is included in your CDN Technology Partner memberships.

Learn more about purchasing a developer support subscription

To help resolve your case quickly, please provide the following information while opening a developer support case for a MeetingPlace issue.

• General description of the problem
• Is the problem reproducible or intermittent?
• Device Names, Directory Names (DN's)
• Observed vs. expected API behavior
• Version Number of CUCM
• Version Number of MeetingPlace
• Collect logs using Infocap
• Collect phone logs
  

Instructions to collect phone logs:

1.      1. Enable the debug level logs:

a.      Go to admin website

b.      Go to Services > Logs > Configure Logging Levels

c.      Set the logs to debug level

2.      2. Reproduce the issue

3.      3. Collect the debug logs

a.      Go to admin website

b.      Go to Services > Logs > System Information Capture