John Gordon | Hi Sunil,
Its a proprietary application called WinCall. In its present state it collects CDR and CMR data from the call managers. We currently import the CDR and CMR files generated by the call managers into our SQL database. This then allows the end user to run reports showing a users call activity, usage, etc. This has always worked fine. What has led us down this road is that we have had clients ask us to populate our user information (extension number, user name, etc.) with the user information from the call manager database. This is where things get fuzzy for us and we are unsure of how to proceed setting up a way to test this process and getting a call manager database to test against.
We are trying to figure it all out as we go and are not sure what we need to do in order to set up a test lab locally so we can develop our application further prior to submitting for IVT.
Specifically what hardware and software we need to purchase to make it happen?
Hope this helps clarify things. Let me know if you have any questions.
John |
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