A place for comments, questions, support and enhancement requests relating to the technical aspects of this technology/API http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=6131568 2013-05-21T21:55:15Z 2013-05-21T21:55:15Z Karthik Bahiradhan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15453935 2013-05-21T15:25:28Z 2013-05-21T15:18:16Z

I am testing Agent attribute value update using UCCE Web API, I am sending this input [url=https://192.168.10.71/unifiedconfig/config/agent/5015] https://192.168.10.71/unifiedconfig/config/agent/5015[/url]  with put method, data is [quote=Request] <agent><changeStamp>1</changeStamp><refURL>https://192.168.10.71/unifiedconfig/config/agent/5015</refURL><agentAttributes><agentAttribute><attribute><refURL>https://192.168.10.71/unifiedconfig/config/attribute/5007</refURL></attribute><attributeValue>4</attributeValue><description>test</description></agentAttribute></agentAttributes></agent>  [/quote] and it is throwing response as "500 internal server error"    [quote=Response]  <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <apiErrors>     <apiError>         <errorMessage>No row with the given identifier exists: [com.cisco.ccbu.cce.unifiedconfig.api.ref.DialedNumberRef#5002]</errorMessage>         <errorType>internalServerError</errorType>     </apiError> </apiErrors> [/quote]   could you please guide me what would be error?    

Karthik Bahiradhan 2013-05-21T15:18:16Z amit gandhi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6452853 2012-09-07T07:14:54Z 2012-09-07T07:14:40Z

Vikram, thanks for valuable information. A subset of these APIs are available for UCCE standard SRND deployments. See UCCE developers guide for the set of APIs available on UCCE deployment models.     So does it mean, with CCE 9 its available(subset) without any extra installations or licensing?      thx.

amit gandhi 2012-09-07T07:14:40Z Vikram Chhabra http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6442559 2012-09-06T18:41:43Z 2012-09-06T18:41:43Z

Packaged CCE is a certified solution. Its a pre-designed pre-packaged deployment of Unified CCE with CVP, CUIC, Finesse and UCM on a single server for up to 1000 agents. Read more here: http://docwiki.cisco.com/wiki/Packaged_CCE Starting 9.0 release, CCE is deployment model aware, and when you deploy as per Packaged CCE spec and select the deployment model as PCCE during install, you get access to the APIs specifically available for Packaged CCE deployment. A subset of these APIs are available for UCCE standard SRND deployments. See UCCE developers guide for the set of APIs available on UCCE deployment models. The APIs and new Web UI run on the AW, no separate component.

Vikram Chhabra 2012-09-06T18:41:43Z amit gandhi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6434993 2012-09-06T08:50:00Z 2012-09-06T08:50:00Z

HI,         Does any one has any idea about this product, like which ICM version it supprots, does it comes preinstalled in ICM /AW  or it needs separate installation, licensining etc?   thanks.

amit gandhi 2012-09-06T08:50:00Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6132458 2012-07-18T21:04:26Z 2012-07-18T21:04:26Z

Welcome to the Packaged Contact Center Enterprise API forum. 

David Lender 2012-07-18T21:04:26Z