Cisco Smart Business Portal Marketing Website - http://www.cisco.com/en/US/products/ps9669/index.html
The Cisco Smart Business Portal is a Business Intelligence Portal application and framework that enables business application integration with many CRM, ERP, or Vertical applications and Cisco Unified Communications platforms.
The Cisco Smart Business Portal features real-time roles based custom views of customer data based on inbound or outbound calls, or by manual search. These views can be tailored further to provide employees not only with instant access to the right blend of customer data, but also sales and support tools, to best to service the business objectives and customer needs.
Use the Smart Business Portal to break through the data and information silos within the business. Capture more interactions between employees and customers regardless of location. Achieve a new level of business intelligence using the automated call tracking functionality. Streamline how the business places and receives call to customers and vendors.
Mashups and custom web parts are seamlessly integrated to create sales and service tools enabling business to extract more value from their investment , and enabling a new level of employee productivity and business intelligence.
The SDK component enables you to create your own integrations and role based views to just about any database application that offers an API and supports web services. Pop native application forms, click-to-dial enable phone numbers, and much more.
Be sure to check out the wiki page here on the Technology Center to find a feature demonstration of the Smart Business Portal in action. You can also find the Solution Overview, DataSheet, and Case Studies on the wiki page. The wiki page hosts training VoDs prerequisites, additional configuration, as well as developer content. The SBP wiki is your first place to go for beginner to advanced users. Additionally, the SBP Forum provides additional support for advanced needs.
Visit the wiki page to download the the latest vertical industry adapters
