Cisco Developer Community

Cisco Technology Developer Partners,

Cisco is proud to announce the availability of our Cisco Unified Communications System Release 8.6 Not-For-Resale software bundle on Cisco Marketplace (Partner Login Required).

To purchase the latest Unified Communications NFR Software bundle
- Navigate to Cisco Marketplace
- Login using your Cisco.com UserID
- Click on Unified Communications NFR Software (display box)
- Select Unified Communications Not-For-Resale Products link (small link at top of page)
- Select Cisco Unified Communications System Release NFR Program (drop down menu on right)
- Select Technology Developer Partner
- Click Add to cart

PRE-ORDER: Cisco Unified Communications System Release 8.6 - Partner Bundle Offering (PBO).
Part#: UC8.6-K9-PBO Rev. 0 - Release date : Aug 19 2011
Note: Cisco Unified Contact Center Enterprise is not currently available in UC8.6 Partner Bundle. Orders will begin to ship early September.

**Please allow 1 week for Partner Verification**This Partner Bundle is not for resale
**Can only be shipped to Advanced UC Partner, Technology Development Partner and Learning Solutions Partner**

Below are the Cisco Collaboration software applications included in the offering:

Cisco Unified Communications Manager 8.6(1)
Cisco Unified Communications Manager 8.6(1) Session Management Edition
Cisco Emergency Responder 8.6(1)
Cisco Unity Connection 8.6(1)
Cisco MeetingPlace 8.5
Cisco Unified Presence 8.x
Cisco Unified Personal Communicator 8.6
Cisco Jabber for MAC 8.6(1)
Cisco Unified Integration for Microsoft Lync (CUCI-Lync) 8.6(1)
Cisco Unified Integration for Tencent Real-Time eXchange 8.6 (CUCI-RTX)
Cisco Unified Contact Center Express 8.5(1)
Cisco Voice Portal 8.5
Cisco MediaSense 8.5
Cisco Unified Communications Management Suite (CUCMS) 8.6(1)

There is no hardware included in this offering. The hardware used must match the hardware requirements of the individual components.

The contents of this kit are:
Cisco Unified Communications Manager 8.6(1): Includes software media kit for Unified Communications Manager, Unified Intercompany Media Engine
3 Node license (Standard hardware or VMware platforms), 150 Device License Units (DLU), SW Feature (supports Major version upgrades), Training Kit
License authorization key/file can be obtained using the Product Authorization Key (PAK); PAK allows upgrade from previous CUCM 8.5 NFR software
Cisco Unified Communications Manager 8.6(1) Session Management: Includes software media kit for Unified Communications Manager Session Manager Edition and Unified Communication Manager Business Edition; No license keys required.
Cisco Emergency Responder 8.6(1): Includes software media and Product Authorization Key (PAK) for Cisco Emergency Responder; License file can be obtained using the PAK for 100 user licenses and one server
Cisco Unity Connection 8.6(1): Includes software media and default licenses for 10 mailboxes, 2 ports, 30 seconds messages maximum
Cisco MeetingPlace 8.5
Includes software media for Cisco MeetingPlace
Includes server software license and 10 concurrent user licenses for audio and video conferencing
Cisco Unified Presence 8.x: Includes software media and license for single Cisco Unified Presence server
Cisco Unified Contact Center Express 8.5:
Includes software media kit and Product Authorization Key (PAK) for Cisco Unified Contact Center Express;
License file can be obtained using the PAK for High Availability with 6 Premium seat licenses
Cisco Unified Contact Center Enterprise 8.5: Includes software media kit for Cisco Unified Contact Center Enterprise, Cisco SocialMiner, and Cisco Finesse. Cisco Unified Customer Voice Portal 8.5: License PAK included. PAK is used to acquire a license file that enables up to 30 VXML sessions.
Cisco Voice Portal 8.5(1)
Includes software media kit and Product Authorization Key (PAK) for Cisco Voice Portal and VXML Server
License file can be obtained using the PAK that enables up to 30 VXML sessions
Cisco MediaSense 8.5(2): Includes server software license and 100 ports licenses for audio and video recording, all on a single machine.
Cisco Unified Communications Management Suite 8.6:
- Unified Provisioning Manager 8.6(1),
- Unified Operation Manager 8.6(1),
- Unified Service Monitor 8.6(1),
- Unified Service Statistics Manager 8.6(1)

Downloads

Cisco Unified Personal Communicator 8.5(2) Download software from http://www.cisco.com/cisco/software/navigator.html under Voice and Unified Communications
Cisco Jabber for Mac Download software from http://www.cisco.com/cisco/software/navigator.html under Voice and Unified Communications
Cisco Unified IP Communicator 8.6(1) Download software from http://www.cisco.com/cisco/software/navigator.html under Voice and Unified Communications
Cisco UC IntegrationTM Integration for Microsoft Lync 8.6(1) Download software from http://www.cisco.com/cisco/software/navigator.html under Voice and Unified Communications
Cisco UC Tencent RTX 8.6(1) Download software from http://www.cisco.com/cisco/software/navigator.html under Voice and Unified Communications
Cisco Unified Mobile Communicator Clients Download software from http://www.cisco.com/cisco/software/navigator.html under Voice and Unified Communications or from the Applications store

AquaStar is a leading seafood distributor in the United States. Click the link below to see how this global seafood company used the Cisco Smart Business Portal to acheive a new level of efficiency, increase sales and improve customer service while maximizing the value of their CRM and Supply Chain application investments.

In this case, there was low CRM adoption across the business and salespersons had to use multiple applications, reports, and data sources in order to complete the sales process. Customers who called in had to wait while the salesperson searched for information about the customer. Salespersons were challenged with getting a complete picture of the customer because information was burried in separate applications. Interpreting all of the information to reveal the sales opportunity at hand was not always easy.

These are common business challenges that many businesses experience. The business challenges and solutions outlined in the case study should help you spot an opportunity with your customer. I encourage you to explore how the Smart Business Portal might help address your customers needs. Have questions? Use the forum to get in touch with the product team to assist you.

Case Study Cisco Smart Business Portal - AquaStar Case Study

Sean Beierly
Marketing Manager
sbeierly@cisco.com

Many businesses face a challenges when deploying a new CRM product. Among those challenges are:

- Low CRM adoption and usage by employees
- Inaccurate information and data entry errors
- Relevancy of the information contained in the CRM application.

Consider using the Cisco Smart Business Portal to help address these common CRM challenges.

"Tampa Bay Rays increase ticket sales and fan loyalty using Cisco Unified Communications and Cisco Smart Business Portal"

This case study is a great example of how the Cisco Smart Business Portal enables a linkage between the a key business application, the Ticket Master ticketing system, and Cisco Unified Communications. This enables sales persons to have instant access to fan data and purchasing history when customers call into the organization.

A business adapter was created for the Ticket Master database, along with mashups and web parts which create a highly relevant, roles based view. Business adapters can be created and used as a template targeting application install bases or industry verticals. Additional web parts and mashups could be created to support business objectives like call out camaigns to customers using click to dial functionality.

Cisco Smart Business Portal - Tampa Bay Rays Case Study


Sean Beierly
Marketing Manager - Business Marketing
Cisco Systems
sbeierly@cisco.com

The Cisco Smart Business Portal will be featured at the Communications Developer Conference in Los Angeles from September 16th - 18th. We invite you to attend, see a demonstration, and learn more about this exciting new application and the opportunities available to developers, Cisco Partners, ISV's, and application providers.

http://www.tmcnet.com/communications-developer/

Sean Beierly
Marketing Manager - Business Marketing
Cisco Systems Inc.
sbeierly@cisco.com