Andrew Cadwell | Vertical practices are easy to build in the UC suite from Cisco, especially with tools like CUAE and Smart Business Portal. Create a relevant enhancement to an industry standard business process. You can use the Smart Business Portal as the application environment- and oh ya, you can submit it for SIP for big bucks too!! Here are 2 examples...the possibilities are ENDLESS...
Medical - Mashups of EMR and schedulers, inbound calls can be cross referenced for unrelated condtions...example- Mrs Smith calls for a prescription, and can be reminded that her duaghter is due for vaccinations, and that her insurance claim has been paid in full from last quarter. She schedules her duaghter, and 48 hours before the appointment, and auto-dialer calls her to remind her of the appointment, and then allows her an interaction with the Clinic Management System to rebook the appointment.
Finance- Regional financial institutions are suffering due to the current financial markets and mortgage meltdowns, but there are opportunities to capture and retain market share in the recent rash of brokerages going under. Many finacial institutions are cashing in on this by beefing up or creating retail brokerages: a 1 stop shop for clients. Mashups of these systems can add massive value when a high value client calls in to place a trade, apply for a mortgage, etc. Cross sell opportunties exist by trending data and customer behavior. Customer loyalty is enhanced by practive auto notifications of fast changing financial conditions....a real scenrio: Mr. Trader's portfolio has a holding that suffers a 10% loss in one trading day. He is contacted Automatically by his bank's communications manager and is notified of the loss. he is then given te option to place a trade, sweep the funds into a safe money market account, do nothing, or talk to the RB manager to get advice. All automated, all for the cost of a discount brokerage comission. Mr. Trader has peace of mind becuase he knows that his banker has his back.
KickStart is available to all Cisco UC partners equally to help create these types of Vertical communications enhanced business processes and intelligent mashups using the Smart Business Portal and connectors between Cisco UCM and business pocess applications. We are not a Cisco partner in the traditional sense. You sell it, you run it, you get the hardware and services margins....we dont do that. What we DO is help you become an expert relevant to your customer's BUSINESS, so that they can become more relevant to THIER customers....
Good Selling.... |
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