Smart Business Portal (SBP)

RE: AMS360 Business adapter and Cisco Smart Business Portal?

2013-02-21T00:05:01Z

Hi John, You are correct. The Cisco Smart Business Portal is no longer available so the AMS 360 integration is no longer being supported.

AMS360 Business adapter and Cisco Smart Business Portal?

2013-02-20T14:52:03Z

Hello all, I have a client that is interested in integrating AMS360 and their UC500 series phone system. I have been trying to find out how to get the Business adapter and the Cisco smart business portal installer files. Cisco doesnt offer the small business portal anymore and I do not see the AMS360 business adapter. Any help that can be had would be great.. as my client is itching to do this

RE: Getting SBP to talk to Cisco Hardware

2010-09-06T03:11:03Z

Yeah, I completely missed the way the SBP and Tapi architecture work. I think I understand now. Once the SBP Server is installed, the TAPI driver (and config) must be done ON EACH PHONE/COMPUTER you want to send back info. This is an option for me, but I think I've discovered another way to get real-time info from the server (RADIUS ACCOUNTING). We'll see. Thanks for the reply!

RE: Getting SBP to talk to Cisco Hardware

2010-09-04T08:38:22Z

I believe the SBP client uses the Cisco TAPI TSP plugin. Ge that installed and configured properly and SBP should use it to get screenpop information.

RE: Getting SBP to talk to Cisco Hardware

2010-09-03T16:03:17Z

Anyone able to help me out with this?

Getting SBP to talk to Cisco Hardware

2010-09-01T18:00:35Z

Folks, Hi there. I'm not sure if I'm asking the right question. Very much a newb. I've got SBP installed on a server machine. I've got my own custom webserver. I've created a customer adapter which points to the custom webserver. BUT, the big question is .. How do I get the SBP to receive real-time call information from the Cisco Hardware / Server?

VocalMash is Technical Support Resource for CSBP

2009-12-23T02:40:24Z

Please contact VocalMash, a Solution Developer Partner in the Cisco Developer Network at [url= ]mailto:info@vocalmash.com[/url] or [url= ]http://www.vocalmash.com[/url]. VocalMash provides sales and technical support as well as advanced customization for the Smart Business Portal.

SBP Lab/Demo Install - Client Script Errors

2008-12-17T03:36:39Z

Greetings, I am working to install SBP in a demo/lab environment and have most of it installed and configured. I am using 2.0.0.0 version from the developer.cisco.com -- Resources section. Functionally it is working, but I am getting two script error in the Service view and the Map webpart isn't functioning. The first error is: IE Script Error An error has occured in the script on this page Line: 2 Char: 77 Error: Exception thrown and not caught Code: 0 URL: [url=http://sbp/ciscoweb/accountorders.aspx?View=Service&Name=edna]http://sbp/ciscoweb/accountorders.aspx?View=Service&Name=edna[/url] Second error is: IE Script Error An error has occured in the script on this page Line: 11 Char: 5 Error: 'VEMap' is undefined Code: 0 URL: [url=http://sbp/ciscoweb/accountorders.aspx?View=Service&Name=edna]http://sbp/ciscoweb/accountorders.aspx?View=Service&Name=edna[/url] that are resulting in some of the webparts not functioning. In the Sales view I don't get any error dialog boxes, but the Weather webpart itself is displaying an error of "Bad or missing query parameters in request" Any help is appreciated. Thanks, Mark Knepper

Re: Custom Adapter Setup

2008-12-12T07:15:27Z

You need the object servertype with the adapter name. For example loading contacts from CRMadapter you will do contact.ServerType = CRMAdapter.Name the middle tier needs that info.

Custom Adapter Setup

2008-12-09T08:38:48Z

Hi, Im having problems is setting up my own custom adapter. The system has been set up as per the instructions. But it is receiving the following error: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.ArgumentOutOfRangeException: Index and length must refer to a location within the string. Parameter name: length at Cisco.UCCDT.Server.RequestHandler.RequestHandler.FindCustomer(Contact CustomerData, User Requestor) at Cisco.UCCDT.Server.WebService.CiscoWebService.FindCustomer(Contact CustomerData, User Requestor) The following code demonstrates the error (when attached to the FindCustomer method) Dim objSearchItems As Cisco.UCCDT.DataObjects.SearchItems = New Cisco.UCCDT.DataObjects.SearchItems Dim objAccount As New Cisco.UCCDT.DataObjects.Account objAccount.Name.Text = "Test Account" objAccount.Description = "Description" Dim ojbLead As New Cisco.UCCDT.DataObjects.Lead ojbLead.Name.Text = "Test Lead" ojbLead.Description = "Description" objSearchItems.Accounts.Add(objAccount) objSearchItems.Leads.Add(ojbLead) Return objSearchItems

Vista - Installing CSBP client results in error

2008-12-04T22:50:17Z

When installing the Cisco Smart Business Portal client version 2.0 on a Vista computer you will need to disable "User Account Control" temporarily. You can do this by going to: Control Panel --> User Accounts --> Turn On or Off User Account Control Once installed, you can turn it back on and the Smart business portal client will run fine. We are looking at updating the client for the next version so this will not be necessary. Sean Beierly sbeierly@cisco.com

Re: Server error in '/CiscoCRM' Application

2008-10-11T01:15:31Z

Hi Jon, Lets try to get this resolved directly. Here is my email. ejaraicie@hotmail.com. It is ackward that the PublicKeyToken=31bf3856ad364e35' is missing from the .config file. Just as ackward is the fact that the PublicKeyToken=31bf3856ad364e35 belongs to the web.config file for CRM. After looking into your problem, here are a few options. 1. "iisreset" command works wonders 2. If CRM server is co-resident with the SBP server, double check for conflict in IIS and the virtual directory structure. When you have time please contact me. Thanks Elton Jaraicie

Re: Server error in '/CiscoCRM' Application

2008-10-10T02:20:37Z

Elton, I'm not able to upload a graphic of any filetype to attach to the post, but I'm happy to email you a screen shot if you'd like. I have pasted the errors from both Web Service and Adapaters diagnostic tests below. The error occurs while using the tool - the tool itself opens without errors. Note that the beginning of the errors pasted below complain about getting html instead of xml as the output, but the real issue is the "parameter doesn't exist" error. Thanks. -Jay *****Adapter Test Output: -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Ping Results: ***ERROR*** Error contacting the adapter web service. Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'. The request failed with the error message: -- 'Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' doesn't exist. Parameter name: Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 Server Error in '/CiscoCRM' Application.

[i]'Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' doesn't exist. Parameter name: Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35[/i] [b] Description: [/b]An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. [b] Exception Details: [/b]System.ArgumentException: 'Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' doesn't exist. Parameter name: Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 [b]Source Error:[/b]



An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

[b]Stack Trace:[/b]


[ArgumentException: 'Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' doesn't exist.
Parameter name: Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]
Microsoft.Crm.Authentication.BaseAuthenticationSettings.CreateType(String typeName, Type requiredBaseType) +255
Microsoft.Crm.Authentication.BaseAuthenticationSettings.CreateProvider(String typeName, IDictionary`2 configuration) +25
Microsoft.Crm.Authentication.AuthenticationPipelineSettings.LoadPipeline() +268
Microsoft.Crm.Authentication.AuthenticationPipelineSettings.get_AuthenticationProvider() +16
Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e) +513
System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +92
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64

[b]Version Information:[/b] Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433 --. *****Web Service Test Output: -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Ping Results: ***ERROR*** Error contacting the web service. Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'. The request failed with the error message: -- 'Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' doesn't exist. Parameter name: Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 Server Error in '/CiscoService' Application.



An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

[b]Stack Trace:[/b]


[ArgumentException: 'Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' doesn't exist.
Parameter name: Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]
Microsoft.Crm.Authentication.BaseAuthenticationSettings.CreateType(String typeName, Type requiredBaseType) +255
Microsoft.Crm.Authentication.BaseAuthenticationSettings.CreateProvider(String typeName, IDictionary`2 configuration) +25
Microsoft.Crm.Authentication.AuthenticationPipelineSettings.LoadPipeline() +268
Microsoft.Crm.Authentication.AuthenticationPipelineSettings.get_AuthenticationProvider() +16
Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e) +513
System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +92
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64

[b]Version Information:[/b] Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433 --.

Re: Server error in '/CiscoCRM' Application

2008-10-10T01:40:20Z

Hi Jay, A little more detail will be required. Please send/post the entire error. Or even better, if possible try attaching a screenshot. The error below suggest a problem with the Cisco CRM adapter or configuration but other issues may be at hand. Does the error occur while opening the diagnostic tool or while using the tool? If it opens, can you successfullly get results when running the test under the webservice tab? Thank you Elton

Server error in '/CiscoCRM' Application

2008-10-09T00:40:22Z

After I installed all of the components according to the installation instructions, I ran the SBP diagnostics and got a .NET error with the title above. I can send the rest of the error details on request. The exception details state that a Parameter with a PublicKeyToken doesn't exist. I'm running MS CRM 4.0 on a W2k3 server, .NET 2.0 and all the other pre-requisites met. Thanks! -Jay

Re: Create a Quick and Easy Smart Business Portal test enviroment

2008-08-26T22:18:23Z

Here is the location of the Microsoft CRM VPC image needed for the all-inclusive Virtual CSBP demo-kit : [url=http://www.microsoft.com/downloads/info.aspx?na=22&p=3&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=&u=%2fdownloads%2fdetails.aspx%3fFamilyID%3d57394bc8-5ecc-422e-a066-34189f48f8c8%26DisplayLang%3den]http://www.microsoft.com/downloads/info.aspx?na=22&p=3&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=&u=%2fdownloads%2fdetails.aspx%3fFamilyID%3d57394bc8-5ecc-422e-a066-34189f48f8c8%26DisplayLang%3den[/url] The CSBP solution will require internet access for certain CSBP Web Part mash-ups, such as Google Maps and Weather. Otherwise, internet-using web parts will not display the correct information. I believe a video about creating the CSBP demo-kit using the Microsoft CRM VPC image can be located in the documentation section of this website. Elton

Re: Welcome

2008-08-26T22:04:01Z

The Cisco Smart Business Portal(CSBP) provides a seamless integration with CRM/ERP/databases(by default, CSBP installs with Microsoft CRM and Great Plains compatibility), with a built-in web portal, and with Cisco Communications Manager/Manager Express and Contact Center compatibility. The CSBP forum will provide additional support for developers and CSBP users, but will hopefully also provide a healthy forum for CSBP growth into other systems and leading technology/business trends. I have been working with the CSBP solution for some time and would be glad to help others see the opportunity gained through CSBP integration. Simply put, a CSBP integratred business will optimize and increase employee/company performance, while increasing customer satisfaction and value. Elton Jaraicie

Create a Quick and Easy Smart Business Portal test enviroment

2008-08-22T03:27:59Z

Is the Cisco Smart Business Portal for you? Here is a quick and easy way to create an all-inclusive virtual test enviroment for the Cisco Smart Business Portal. If you would like to test the Cisco Smart Business Portal but do not have the tools, time and/or resources, this test deployment enviroment may be for you. Please see upcoming post for details Elton Jaraicie

Re: Cannot query records from client, is this due to IIS or Adapter issues?

2008-08-20T04:46:13Z

Hi Brett, A good place to start is to use the Smart Business Portal diagnostic utility to verify accesiblity into the databases. Also, make sure you use the "test" button in the client settings of the Smart Business Portal client to make sure you can communicate from the portal client, to the server component. We'll follow up with you directly on this.

Cannot query records from client, is this due to IIS or Adapter issues?

2008-08-19T22:51:49Z

The output of the client mentions "Server Error in '/Cisco Web' Application. Anyone seen this before? Please unicast me if you want the screenshot. It appears this portal does not accept .rtf attachments.