Re: Server error in '/CiscoCRM' Application

2008-10-11T01:15:31Z

Hi Jon, Lets try to get this resolved directly. Here is my email. ejaraicie@hotmail.com. It is ackward that the PublicKeyToken=31bf3856ad364e35' is missing from the .config file. Just as ackward is the fact that the PublicKeyToken=31bf3856ad364e35 belongs to the web.config file for CRM. After looking into your problem, here are a few options. 1. "iisreset" command works wonders 2. If CRM server is co-resident with the SBP server, double check for conflict in IIS and the virtual directory structure. When you have time please contact me. Thanks Elton Jaraicie

Re: Server error in '/CiscoCRM' Application

2008-10-10T02:20:37Z

Elton, I'm not able to upload a graphic of any filetype to attach to the post, but I'm happy to email you a screen shot if you'd like. I have pasted the errors from both Web Service and Adapaters diagnostic tests below. The error occurs while using the tool - the tool itself opens without errors. Note that the beginning of the errors pasted below complain about getting html instead of xml as the output, but the real issue is the "parameter doesn't exist" error. Thanks. -Jay *****Adapter Test Output: -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Ping Results: ***ERROR*** Error contacting the adapter web service. Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'. The request failed with the error message: -- 'Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' doesn't exist. Parameter name: Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 Server Error in '/CiscoCRM' Application.

[i]'Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' doesn't exist. Parameter name: Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35[/i] [b] Description: [/b]An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. [b] Exception Details: [/b]System.ArgumentException: 'Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' doesn't exist. Parameter name: Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 [b]Source Error:[/b]



An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

[b]Stack Trace:[/b]


[ArgumentException: 'Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' doesn't exist.
Parameter name: Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]
Microsoft.Crm.Authentication.BaseAuthenticationSettings.CreateType(String typeName, Type requiredBaseType) +255
Microsoft.Crm.Authentication.BaseAuthenticationSettings.CreateProvider(String typeName, IDictionary`2 configuration) +25
Microsoft.Crm.Authentication.AuthenticationPipelineSettings.LoadPipeline() +268
Microsoft.Crm.Authentication.AuthenticationPipelineSettings.get_AuthenticationProvider() +16
Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e) +513
System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +92
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64

[b]Version Information:[/b] Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433 --. *****Web Service Test Output: -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Ping Results: ***ERROR*** Error contacting the web service. Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'. The request failed with the error message: -- 'Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' doesn't exist. Parameter name: Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 Server Error in '/CiscoService' Application.



An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

[b]Stack Trace:[/b]


[ArgumentException: 'Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' doesn't exist.
Parameter name: Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]
Microsoft.Crm.Authentication.BaseAuthenticationSettings.CreateType(String typeName, Type requiredBaseType) +255
Microsoft.Crm.Authentication.BaseAuthenticationSettings.CreateProvider(String typeName, IDictionary`2 configuration) +25
Microsoft.Crm.Authentication.AuthenticationPipelineSettings.LoadPipeline() +268
Microsoft.Crm.Authentication.AuthenticationPipelineSettings.get_AuthenticationProvider() +16
Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e) +513
System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +92
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64

[b]Version Information:[/b] Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433 --.

Re: Server error in '/CiscoCRM' Application

2008-10-10T01:40:20Z

Hi Jay, A little more detail will be required. Please send/post the entire error. Or even better, if possible try attaching a screenshot. The error below suggest a problem with the Cisco CRM adapter or configuration but other issues may be at hand. Does the error occur while opening the diagnostic tool or while using the tool? If it opens, can you successfullly get results when running the test under the webservice tab? Thank you Elton

Server error in '/CiscoCRM' Application

2008-10-09T00:40:22Z

After I installed all of the components according to the installation instructions, I ran the SBP diagnostics and got a .NET error with the title above. I can send the rest of the error details on request. The exception details state that a Parameter with a PublicKeyToken doesn't exist. I'm running MS CRM 4.0 on a W2k3 server, .NET 2.0 and all the other pre-requisites met. Thanks! -Jay