These videos are in .swf format. To play them, download the file and open it up in a .swf player like Internet Explorer.

Tip: The developer videos at the bottom are key in explaining developer and customization topics

CSBP Pre-Requisites Videos #

CSBP - CUCME 4.x TAPI Configuration On Router

This video shows you how to configure the Cisco TAPI client for Communications Manager Express 4.x To view the client setup for Communications Manager Express please watch the CUCME TAPI client setup video. The CME router should be configured and working properly before proceeding to CUCME 4.x TAPI Client Installation and Configuration

CSBP - CUCME 4.x TAPI Client Installation and Configuration

This video shows you how to install and configure the Cisco TAPI client for Communications Manager Express 4.x The TAPI connection should be configured and working properly before proceeding with the Cisco Smart Business Portal software.

CSBP - CUCM 6 TAPI Installation and Configuration

This video shows you how to install and configure the Cisco TAPI client for Communications Manager 6.x. The video also covers both server and client side aspects. The TAPI connection should be configured and working properly before proceeding with the Cisco Smart Business Portal software.

CSBP - Active Directory

This video (.swf format) will assist you in understanding the Active Directory trust requirements for pass through authentication. This is a required step before you proceed with the installation of the Cisco Smart Business Portal software.

CSBP Installation and Configuration Videos #

CSBP - Server Components Installation

This video shows you how to install the two Cisco Smart Business Portal server components: The Web Service installer and the Web Application installer. The Web Service installer is installed first, and installs the core web service for the application. The Web Application installer installs the GUI interfaces used to configure the Cisco Smart Business Portal software. After watching these videos, you should proceed to the web service and web application configuration video.

CSBP - Server Component Configuration

This video shows you how to use the server configuration utility to configure the Cisco Smart Business Portal server software. After watching this video, you should proceed to the Cisco Smart Business Portal Phone Number Processor (PNP) Configuration video.

CSBP - Configuring Phone Number Processor Utility

This video shows you how to configure your dial plan for the Cisco Smart Business Portal using the Phone Number Processor utility. The PNP utility allows you to specify your local area code and outbound dialing prefixes. After viewing this video, you should proceed to the Cisco Smart Business Portal client installation and configuration videos.

CSBP - Client Installation

This video shows you how to install the Cisco Smart Business Portal client software. After viewing this video, you should proceed to the client configuration video. The Cisco TAPI client is a pre-requisite and should be installed and working properly before installing the Smart Business Portal client software

CSBP - Client Configuration

This video shows you how to configure the Cisco Smart Business Portal client software. After viewing this video, you may want to view some of the post installation videos.

CSBP Post-Requisites Videos #

CSBP - Licensing and Activation

This video shows you how to obtain a valid license file for the Cisco Smart Business Portal software that unlocks the demonstration mode. The demonstration mode allows only two Smart Business Portal clients to work concurrently until the software is registered and activated with a new license file.

CSBP - SQL Reporting Services Graph Setup

This video shows you how to setup the SQL Reporting Services Graph web part that is a part of the out of box functionality. This video is specific to setting up the SQL Reporting Services reports that are included with Microsoft Dynamics CRM. Other graphing software can be used with the Cisco Smart Business Portal.

CSBP Developer Videos #

CSBP- Add the Web Part code

This video shows how to add the web part code to the Cisco Smart Business Portal.

CSBP- Creating a Custom Business Adapter

This video shows the essential components needed to create and build a custom business adapter for your Cisco Smart Business Portal.

CSBP-Creating the Web Part

This video shows how to create a web part prior to adding the web part code for the Cisco Smart Business Portal.

CSBP-Using the server configuration utility to add the Web part

This videos describes how to add Cisco Smart Business Portal web part using the the server configuration utility. Also, please look at the creating and adding a Web Part videos.