Blogs

Showing 1 - 5 of 21 results.
Items per Page 5
of 5
First Previous Last

Forums

« Back to SIP Trunk Questions

Welcome!

Combination View Flat View Tree View
Threads [ Previous | Next ]
Welcome!
Answer
10/21/08 12:36 AM
Welcome to the SIP Trunk forum!

This forum is for those interested in or developing SIP Trunk applications for use with Cisco Unified Communications Manager.

Edited by: David Staudt on Oct 20, 2008 3:36 PM
Flag

Re: Welcome!
Answer
11/17/08 8:58 PM as a reply to David Staudt.
Hi All

I need to use the Cisco Unified Communications Manager Release
6.0(1). to record on sip trunk
After read the Cisco documentation
my questions

1) What the licences which we need to get it to writting Monitoring and Recording system
2) the System Requirements for Monitoring and Recording in detials
a) is CTI Requirements is built in in Unified Communications Manager or we need to install it , is need to licences

3) Is the Unified Communications Manager get all call inforamtion which I need it
like Agent ID ?
Flag

Re: Welcome!
Answer
11/17/08 8:59 PM as a reply to David Staudt.
Hi All

I need to use the Cisco Unified Communications Manager Release
6.0(1). To record on sip trunk after read the Cisco documentation my questions

1) What the licenses which we need to get it to writing Monitoring and Recording system
2) the System Requirements for Monitoring and Recording in details
a) is CTI Requirements is built in Unified Communications Manager or we need to install it , is need to licenses

3) Is the Unified Communications Manager get all call information which I need it
like Agent ID ?
Flag

cisco unified communications manager sip trunk
Answer
11/17/08 9:00 PM as a reply to David Staudt.
Hi All

I need to use the Cisco Unified Communications Manager Release
6.0(1). To record on sip trunk.

****After read the Cisco documentation my questions...

1) What the licenses which we need to get it to writing Monitoring and Recording system
2) the System Requirements for Monitoring and Recording in details
a) is CTI Requirements is built in Unified Communications Manager or we need to install it , is need to licenses

3) Is the Unified Communications Manager get all call information which I need it
like Agent ID ?

Edited by: jkalboneh on Nov 17, 2008 10:16 AM
Flag

Re: cisco unified communications manager sip trunk
Answer
11/17/08 10:27 PM as a reply to David Staudt.
The SIP trunk interface for CM6+ phone-bridge based recording requires some extensions to the SIP protocol, which are Cisco proprietary. As a result, a license agreement is required to access the full documentation and develop Cisco-approved applications.

Please send an email request to developer-support@cisco.com for further info on SIP trunk extensions licensing.
Flag

Collateral


No files available