Hi All

I need to use the Cisco Unified Communications Manager Release
6.0(1). to record on sip trunk
After read the Cisco documentation
my questions

1) What the licences which we need to get it to writting Monitoring and Recording system
2) the System Requirements for Monitoring and Recording in detials
a) is CTI Requirements is built in in Unified Communications Manager or we need to install it , is need to licences

3) Is the Unified Communications Manager get all call inforamtion which I need it
like Agent ID ?

Hi All

I need to use the Cisco Unified Communications Manager Release
6.0(1). To record on sip trunk.

****After read the Cisco documentation my questions...

1) What the licenses which we need to get it to writing Monitoring and Recording system
2) the System Requirements for Monitoring and Recording in details
a) is CTI Requirements is built in Unified Communications Manager or we need to install it , is need to licenses

3) Is the Unified Communications Manager get all call information which I need it
like Agent ID ?

Edited by: jkalboneh on Nov 17, 2008 10:16 AM