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Unified CM Silent Monitoring Recording Supported Device Matrix
Last update 04/08/2013
| Device/Phone Model | SCCP | SIP | Device-based (built-in-bridge) | Device-based (built-in-bridge) | Gateway-based | Automatic Recording | Silent Selective Recording | User Selective Recording | Remarks |
| Analog Phone | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 12 S | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 12 SP | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 30 SP+ | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 3905 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 3911 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 6901 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 6911 | XX | XX | 7.1(3) or later | 8.0(1) or later | NA | Yes | Yes | Yes | CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4) |
| Cisco 6921 | XX | XX | 7.1(3) or later | 8.0(1) or later | Planned for future release | Yes | Yes | Yes | CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4) |
| Cisco 6941 | XX | XX | 7.1(3) or later | 8.0(1) or later | Planned for future release | Yes | Yes | Yes | CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4) |
| Cisco 6945 | XX | XX | 7.1(3) or later | 8.0(1) or later | Planned for future release | Yes | Yes | Yes | Requires firmware 9.1(2) or later. SIP support in 9.2(1) in July 2011. |
| Cisco 6961 | XX | XX | 7.1(3) or later | 8.0(1) or later | Planned for future release | Yes | Yes | Yes | CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4) |
| Cisco 7902 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 7905 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 7906 | XX | XX | 6.0(1) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco 7910 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 7911 | XX | XX | 6.0(1) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco 7912 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 7914 Sidecar | XX |
| 6.0(1) or later | 8.0(1) or later | NA | Yes | Yes | SCCP, Yes | End of Software Maintenance Release 2010 |
| Cisco 7915 Sidecar | XX | XX | 6.0(1) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco 7916 Sidecar | XX | XX | 6.0(1) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco CKEM Sidecar |
| XX | 7.1(3) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco 7920 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 7921 | XX |
| 6.0(1) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes | CUCM 6.0(1) requires Aug 2008 firmware update |
| Cisco 7925 & 7925-EX | XX |
| 6.0(1) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco 7926 | XX |
| 7.0(1) or later | 7.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco 7931 | XX |
| 6.0(1) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco 7935 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 7936 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 7937 | XX |
| 6.0(1) or later | No | Planned for future release | Yes | Yes | SCCP, Yes | Requires March 2010 firmware update 1.4(1) |
| Cisco 7940 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco 7941 | XX | XX | 6.0(1) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco 7941G-GE | XX | XX | 6.0(1) or later | 8.0(1) or later | NA | Yes | Yes | SCCP, Yes | End of Software Maintenance Release 2009 |
| Cisco 7942 | XX | XX | 6.0(1) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco 7945 | XX | XX | 6.0(1) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco 7960 | NA | NA | NA | NA | NA | Yes | Yes | SCCP, Yes | Not a supported device |
| Cisco 7961 | XX | XX | 6.0(1) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco 7961G-GE | XX | XX | 6.0(1) or later | 8.0(1) or later | NA | Yes | Yes | SCCP, Yes | End of Software Maintenance Release 2009 |
| Cisco 7962 | XX | XX | 6.0(1) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco 7965 | XX | XX | 6.0(1) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco 7970 | XX | XX | 6.0(1) or later | 8.0(1) or later | NA | Yes | Yes | SCCP, Yes | End of Software Maintenance Release 2009 |
| Cisco 7971 | XX | XX | 6.0(1) or later | 8.0(1) or later | NA | Yes | Yes | SCCP, Yes | End of Software Maintenance Release 2009 |
| Cisco 7975 | XX | XX | 6.0(1) or later | 8.0(1) or later | Planned for future release | Yes | Yes | SCCP, Yes |
|
| Cisco 7985 | NA | NA | NA | NA | NA | NA | NA | SCCP, Yes | Not a supported device |
| Cisco 8831 |
| XX | Requires SIP firmware 9.3(2) | Requires SIP firmware 9.3(2) | Planned for future release | Yes | Yes | Device-based only |
|
| Cisco 8941 | XX | XX | 7.1(5) or later | 8.0(1) or later | Planned for future release | Yes | Yes | Yes | Requires firmware 9.1(2) or later. SIP support in 9.2(1) in July 2011. |
| Cisco 8945 | XX | XX | 7.1(5) or later | 8.0(1) or later | Planned for future release | Yes | Yes | Yes | Requires firmware 9.1(2) or later. SIP support in 9.2(1) in July 2011. |
| Cisco 8961 |
| XX | 7.1(3) or later | 8.0(1) or later | Planned for future release | Yes | Yes | Yes | CUCM 8.0(1) requires March 2010 firmware update 9.0(2) |
| Cisco 9951 |
| XX | 7.1(3) or later | 8.0(1) or later | Planned for future release | Yes | Yes | Yes | CUCM 8.0(1) requires March 2010 firmware update 9.0(2) |
| Cisco 9971 |
| XX | 7.1(3) or later | 8.0(1) or later | Planned for future release | Yes | Yes | Yes | CUCM 8.0(1) requires March 2010 firmware update 9.0(2) |
| Cisco DX650 |
| XX | 7.1(3) or later | 8.5(1) or later | Planned for future release | Yes | Yes | Yes |
|
| Cisco E20 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco EX60 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco EX90 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco CTS 500 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco CTS 500-32 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco CTS (all other device models) | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco ATA 186 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco ATA 187 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco ATA 188 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco Cius (Wifi-only) |
| XX | Product discontinued | Product discontinued | Product discontinued | Product discontinued | Product discontinued | Product discontinued | Product discontinued |
| Cisco Cius SP (4G+Wifi) |
| XX | Product discontinued | Product discontinued | Product discontinued | Product discontinued | Product discontinued | Product discontinued | Product discontinued |
| Cisco IP Communicator | XX | XX | Requires CIPC v7.0(1) or later | No | Planned for future release | Yes | Yes | No |
|
| Cisco Jabber for Windows - Softphone Mode |
| XX | Requires Jabber for Windows 9.2 or later | Requires Jabber for Windows 9.2 or later | Planned for future release | Yes | Yes | No |
|
| Cisco Jabber for Windows - Extend/Connect Mode | NA | NA | NA | NA | Planned for future release | Yes | Yes | No | Not a supported device |
| Cisco Jabber for Windows - Remote Desktop Control Mode | NA | NA | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. |
| Cisco Jabber for Mac - Softphone Mode |
| XX | Requires Jabber for Mac 9.2 or later | Requires Jabber for Mac 9.2 or later | Planned for future release | Yes | Yes | No |
|
| Cisco Jabber for Mac - Remote Desktop Control Mode | NA | NA | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. |
| Cisco Jabber for iPad (Wifi-only) | NA | NA | NA | NA | Planned for future release | NA | NA | NA | Not a supported device |
| Cisco Jabber for iPhone | NA | NA | NA | NA | Planned for future release | NA | NA | NA | Not a supported device |
| Cisco Jabber for Android | NA | NA | NA | NA | Planned for future release | NA | NA | NA | Not a supported device |
| Cisco Unified Personal Communicator - Softphone Mode | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco Unified Personal Communicator - Remote Desktop Control Mode | NA | NA | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. |
| Cisco Unified Communications Integration for Microsoft Office Communicator/Lync - Softphone Modes | NA | NA | NA | NA | Planned for future release | NA | NA | NA | Not a supported device |
| Cisco Unified Communications Integration for Microsoft Office Communicator/Lync - Remote Desktop Control Mode | NA | NA | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. |
| Cisco Unified Communications for RTX (CUCRTX) - Softphone Mode | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco Unified Communications for RTX (CUCRTX) - Remote Desktop Control Mode | NA | NA | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. |
| Cisco Web Communicator for Wx Social - Softphone Mode | NA | NA | NA | NA | Planned for future release | NA | NA | NA | Not a supported device |
| Cisco Web Communicator for Wx Social - Remote Desktop Control Mode | NA | NA | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. |
| Cisco Unified Communications Integration for WebEx Connect - Softphone Mode | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Cisco Unified Communications Integration for WebEx Connect - Remote Desktop Control Mode | NA | NA | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. | Refer to the device model under remote control to determine support. |
| Cisco VGC Phone | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| VG224 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| VG248 | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| CTI Port | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| CTI Remote Device (Extend & Connect) | NA | NA | NA | NA | Planned for future release | Yes | Yes | No | Not a supported device |
| CTI Route Point | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| CTI Route Point (Pilot Point) | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| ISDN BRI Phone | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| IMS Client | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Mobile Communicator | NA | NA | NA | NA | NA | NA | NA | NA | Not a supported device |
| Remote Destination Profile (Single Number Reach) | NA | NA | NA | NA | Planned for future release | Yes | Yes | Yes via DTMF | Not a supported device |
