Cisco SocialMiner 8.5(5) program had passed FCS Readiness is now available for download at www.cisco.com

Key features in this release are:
- Standalone single-session chat
- Chat feed type
- Agent chat UI
- Customer chat UI
- Chat alias
- API for chat transcript
- IE 8 support for chat
- UI improvements
- Social contact layout
- Settings page layout

Product Documentation:

Release Notes
http://www.cisco.com/en/US/products/ps11349/prod_release_notes_list.html

Open Source License
http://www.cisco.com/en/US/products/ps11349/products_licensing_information_listing.html

Developers Guide
http://developer.cisco.com/web/socialminer/

User Guide
http://docwiki.cisco.com/wiki/SocialMiner_Release_8.5(5)

Troubleshooting Tips
http://docwiki.cisco.com/wiki/Troubleshooting_Tips_for_Cisco_SocialMiner_8.5