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SocialMiner 9.0(1) Developer's Guide is posted in the documentation page of this SocialMiner tech center on CDN.

http://developer.cisco.com/web/socialminer/docs

SocialMiner Documentation


The API changes include:

Campaign Results
Added a new value for the Campaign Results filterStatus parameter.
Added reason codes for social contact state changes.
...Read More

 

Cisco SocialMiner 8.5(5) program had passed FCS Readiness is now available for download at www.cisco.com

Key features in this release are:
- Standalone single-session chat
- Chat feed type
- Agent chat UI
- Customer chat UI
- Chat alias
- API for chat transcript
- IE 8 support for chat
- UI improvements
- Social contact layout
- Settings page layout

Product Documentation:

Release Notes ...Read More

 

Cisco SocialMiner Release 8.5(4) provides the following new features and enhancements:

Bookmarklet
...Read More

 

The key functionality that is part of this release is as follows:

UI Improvements
State selector
Real time state changes (eventing)
Cisco Facebook Reply Template
Auto-Tagging
Updated Hardware Policy (any hardware vendor)
Serviceability
Eventing Status
Hardware Status
Logged in Users
Proxy Settings UI update -CCX
Localizations
HTTP Notification

...Read More

 

SocialMiner 8.5(2) includes:

-Notifications - Email and IM notifications are now available. You can configure notifications to be sent through email and/or instant messaging any time a social contact is tagged with a defined tag. Email notifications support HTML tags while IM notifications are plain text.
...Read More

 

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SocialMiner in iFrame

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As suggest in the docWiki, I tried adding the Social Miner in the iFrame. Techinically it works but there is certificate authentication errors in all browsers
Error from IE9 : 
<table style="width: 90%;" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td>
<h1 id="ContentBlocked">Content was blocked because it was not signed by a valid security certificate.</h1>
</td>
</tr>
<!-- More Info -->
<tr>
<td id="moreinfoAlign" align="left" valign="middle">
For more information, see "About Certificate Errors" in Internet Explorer Help.
</td>
</tr>
</tbody>
</table>
Error in Chrome :
This is probably not the site that you are looking for!
You attempted to reach <strong style="font-family: Helvetica, Arial, sans-serif; font-size: 13px; line-height: 21.328125px;">192.168.1.*, but instead you actually reached a server identifying itself as <strong style="font-family: Helvetica, Arial, sans-serif; font-size: 13px; line-height: 21.328125px;">ciscosm9.ipcce.com. This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of <strong style="font-family: Helvetica, Arial, sans-serif; font-size: 13px; line-height: 21.328125px;">192.168.1.*
 
Please suggest how to solve this issue. Thanks
 

You have to setup a self-signed certificate. Please refer to this section of the User Guide for guidance - http://docwiki-dev.cisco.com/wiki/SocialMiner_Release_9.1(1)#Avoiding_certificate_warning
Also, IE9 and Chrome are not supported browsers. IE8 and Firefore are supported.

Thank you for the quick reply!
We did follow the procedure in that link but we were using IE9 and chrome for testing purposes. I guess we need to use IE8 and firefox.

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