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SocialMiner 9.0(1) Developer's Guide is posted in the documentation page of this SocialMiner tech center on CDN.

http://developer.cisco.com/web/socialminer/docs

SocialMiner Documentation


The API changes include:

Campaign Results
Added a new value for the Campaign Results filterStatus parameter.
Added reason codes for social contact state changes.
...Read More

 

Cisco SocialMiner 8.5(5) program had passed FCS Readiness is now available for download at www.cisco.com

Key features in this release are:
- Standalone single-session chat
- Chat feed type
- Agent chat UI
- Customer chat UI
- Chat alias
- API for chat transcript
- IE 8 support for chat
- UI improvements
- Social contact layout
- Settings page layout

Product Documentation:

Release Notes ...Read More

 

Cisco SocialMiner Release 8.5(4) provides the following new features and enhancements:

Bookmarklet
...Read More

 

The key functionality that is part of this release is as follows:

UI Improvements
State selector
Real time state changes (eventing)
Cisco Facebook Reply Template
Auto-Tagging
Updated Hardware Policy (any hardware vendor)
Serviceability
Eventing Status
Hardware Status
Logged in Users
Proxy Settings UI update -CCX
Localizations
HTTP Notification

...Read More

 

SocialMiner 8.5(2) includes:

-Notifications - Email and IM notifications are now available. You can configure notifications to be sent through email and/or instant messaging any time a social contact is tagged with a defined tag. Email notifications support HTML tags while IM notifications are plain text.
...Read More

 

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Connection with CUIC

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Hello Team,
 
I'm trying to connect SocialMiner to CUIC, but I got some problems with the CUIC fields.
 
Here are my fields : (SocialMiner is the DNS name of the server)
 
Database host : ${SocialMiner}
Port : 1526
Databasename : mmca_data
Instance : SocialMiner_mmca
Timezone : Europe/Amsterdam
Databaseuser ID : reportinguser
Password : hidden
charset : UTF-8
 
If I use this configuration I get the error :
java.sql.SQLException: com.informix.asf.IfxASFException: Attempt to connect to database server (SocialMiner_mmca) failed.
 
If I change the Database host into : SocialMiner, I receive an error :
java.sql.SQLException: INFORMIXSERVER does not match either DBSERVERNAME or DBSERVERALIASES.
 
Although the wikidocumentation is clear, I'm unable to create a connection between CUIC and Socialminer.
 
=====================
I found the answer at the SocialMiner logging :
The databasehost can be socialminer with all lowercase and the instances should also be with lowercase.
 
Now it's working.
=====================
 
Thanks.
Joost vd Made.

fixed

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